Assistant Business Manager

Department: Retail

Employment Type: Permanent - Full Time

Location: Kildare Village

Description

At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B Corp. Today, ELEMIS operates across multiple markets, with strong presences in both the UK and U.S., and a growing international footprint.

Our award-winning products and treatments blend nature’s finest botanicals with advanced scientific innovation, delivering high-touch luxury experiences that are thoughtfully tailored to each individual. We welcome applicants of all genders, backgrounds, and experiences, and are committed to creating an inclusive environment where everyone can thrive.

As an Assistant Business Manager, you will play a key role in supporting the Business Manager to drive commercial success, lead the team, and deliver exceptional client experiences. Acting as a role model in-store, you will combine strong sales performance with coaching, operational excellence, and a passion for the ELEMIS brand.

What You Will Do

Support business performance

Partner with the Business Manager to drive sales, treatments, and overall store performance
Support the delivery of KPIs including sales targets, ATV, and client retention
Analyse performance trends and contribute ideas to maximise opportunities for growth
Lead by example through strong personal sales and client engagement

Lead and develop the team

Support in coaching and motivating the team to deliver exceptional service and results
Carry out regular in-store coaching to elevate selling skills and product knowledge
Assist with 1:1s, feedback conversations, and development plans
Help foster a positive, inclusive, and high-performing team culture
Step up to lead the team in the Business Manager’s absence

Deliver exceptional client and treatment experiences

Provide personalised consultations and skincare advice
Support the team to deliver best-in-class treatment experiences aligned to luxury standards
Champion a seamless client journey from consultation through to follow-up
Build loyal client relationships through strong clienteling and repeat engagement

Build client and partner relationships

Support the execution of in-store events and brand activations
Strengthen relationships with Flagship stakeholders and colleagues
Act as a brand ambassador, representing ELEMIS with professionalism and passion
Contribute to initiatives that grow the client base and enhance brand visibility

Drive store and operational excellence

Maintain exceptional standards of merchandising, hygiene, and presentation
Support stock management, stock takes, and accurate product handling
Ensure compliance with brand standards and Flagship Partner expectations
Assist in rota planning and day-to-day operational organisation

Work sustainably and responsibly

Support the delivery of ELEMIS sustainability commitments in daily operations
Encourage mindful practices that reduce waste and environmental impact

Who You Are

Experienced in a client-focused environment, target driven environment
A strong seller with a passion for delivering results
Emerging leader with the confidence to coach and support others
Commercially aware with an understanding of KPIs and performance drivers
Skilled at building meaningful client relationships
A confident communicator with excellent interpersonal skills
Well-organised with the ability to balance priorities in a fast-paced environment
A collaborative team player who values inclusivity and diverse perspectives

What We Offer

Generous staff discount on ELEMIS products and spa treatments, plus L’OCCITANE Group brands
Enhanced parental leave policies
Income Protection and Life Assurance
27 days holiday plus your birthday off
Company pension scheme
Employee Assistance Programme
Cycle to Work Scheme, Season Ticket Loan, and service awards
Structured training in product knowledge, consultation skills, and leadership development
Ongoing career progression opportunities
A supportive, inclusive environment where you can grow and succeed
The opportunity to develop your leadership capability and make a visible impact

Assistant Business Manager

Benefits

Job Description