Objective

The Patient Support Programme Nurse Manager will be employed by Point of Care but dedicated to one specific Client’s service offering.

Point of Care Background

Point of Care is a wholly owned subsidiary of Uniphar Group plc, a leading pharmaceutical and healthcare services provider headquartered in Ireland. As a rapidly expanding and innovative healthcare organisation, Point of Care has evolved to support the latest advances in medical treatment and community‑based care.

We lead complex, bespoke, innovative patient support programmes for the HSE and pharmaceutical industry. Our core expertise lies in delivering high‑quality community medical services through our team of highly skilled nurses and administrative professionals. Each year, we safely support thousands of patients outside of acute hospital settings, enabling them to receive treatment in the comfort of their own homes. To date, Point of Care has successfully administered more than 130,000 community‑based medical treatments across multiple therapy areas.

Our mission is to revolutionise the patient experience by making medical treatments more accessible, convenient, and personalised within the community setting. We partner closely with our clients to deliver innovative, patient‑centred services, often integrating proprietary technologies to develop novel Patient Support Programmes that have been recognised internationally.

Point of Care also operates a PSI‑registered dispensing pharmacy, enabling us to provide bespoke, expert‑led, patient‑focused pharmacy services. Our strategic location in Greenogue provides direct access to a national distribution network, supporting a wide range of specialised services.

Across all areas of our work, we transform how patients experience medical treatment in the community - empowering them to feel confident in their care, supporting better health outcomes, and setting new standards in patient support delivery.

Uniphar Culture and Background

Uniphar Group is a rapidly expanding diversified healthcare services business with a global footprint and a proud heritage in Ireland. Since Uniphar became a publicly listed company in 2019, the Group has grown organically and through a series of strategic acquisitions, which continue to strengthen Uniphar’s

international reach. With a workforce of more than 3,000 across Ireland, United Kingdom, Mainland Europe, MENA and the USA, Uniphar is a trusted global partner to pharma and MedTech

manufacturers, working to improve patient access to medicines and treatments around the world.

Uniphar provides outsourced and specialised services to its clients, leveraging strong relationships with 200+ of the world’s best-known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our expert teams. Uniphar is organised into three key divisions: Uniphar Supply Chain & Retail, Uniphar Medtech and Uniphar Pharma.

From our leadership team and across all our divisions, Uniphar lives and breathes four key culture pillars:

We have a People First approach; we do the right thing and take a stand for our people. We foster a strong Entrepreneurial Spirit where Adaptability, Commitment & Resilience is embodied in our way of working. We have a Common Purpose that connects our diversified businesses and people. Finally, Trust is at the heart of how we operate.

At the core of Uniphar Group are its people and our employees are the driving force of the business. Uniphar is passionate about hiring and developing high-potential individuals and giving them fast track, long-term careers. The company hires more than anything on cultural fit and potential to grow within the business. It is a fast-moving business in an industry that is going through a lot of change – this means our people must be adaptable, quick thinking and focused on results.

MAIN DUTIES & RESPONSIBILITIES

Overall responsibility for leading, developing, and supporting a clinical nursing team to ensure the delivery of a safe, high‑quality service to patients in their home or community setting.
Overseeing the day‑to‑day delivery of services in accordance with approved policies & procedures.
Monitoring key performance indicators (KPIs) as defined by the company and/or the client.
Oversight of clinical safety, quality, compliance, and appropriate escalation of clinical issues.
Supporting decision‑making for complex patients, adverse reactions, or therapy complications, helping to keep patients cared for in the comfort of their homes.
Maintaining a high standard of clinical care through quality audits, incident reporting, and risk assessments.
Leading investigations for clinical incidents or complaints, ensuring learning is shared and embedded.
Accurately reporting details of any Adverse Events, Product Complaints and/or Clinical Incidents as per company policy & within specified timelines.
Acknowledging & understanding when escalation is required.
Carrying out duties in line with all regulatory, nursing and industry standards e.g. NMBI Code of Professional Conduct, IPHA Code of Practice.
Ensuring clear nurse & patient education around therapy, potential side effects, care of devices (e.g., PICC lines, intermates etc).
Promoting a positive patient experience through high‑quality communication, continuity of care, and personalised support.
Addressing patient concerns promptly and empathetically, escalating when necessary.
Supporting hospitals with feedback on the service from their patients to achieve better healthcare outcomes and enhanced patient care.
Promoting and educating HCPs on the end-to-end service offering to include education on the referral process and the provision of HCP and/or Patient support materials.
Working in partnership with referring Healthcare Professionals and ensuring flexibility to facilitate their needs, e.g. attendance at Breakfast Meetings, etc., as required.
Participating in meetings with the company and the Client as required.
Identifying and delivering any proposed service improvements as agreed from time to time in agreement with the company and the Client.
Acting as the primary contact regarding all aspects of the service offering.
Providing timely updates, reports, and insights, highlighting risks, trends, and opportunities for improvement.
Preparing & submitting daily, weekly, monthly and/or quarterly reports as required.
Travelling to designated areas within Ireland as agreed from time to time by the company and the Client.
Ensuring flexibility to attend national and international study days/seminars/conferences as required.
Demonstrating strong commercial awareness.
Performing any other duties as required based on company needs.

QUALIFICATION, EXPERIENCE & SKILLS REQUIRED

Minimum of 5 years post registration experience in an acute hospital setting.
Qualified RGN and registered with the Nursing and Midwifery Board of Ireland.
Demonstrable experience in antimicrobial therapy, IV therapy, OPAT services, or acute medicine.
Proven leadership and team‑management experience.
Strong understanding of infection management, antimicrobial stewardship, and community‑based therapy pathways.
Excellent communication, decision‑making, and problem‑solving skills.
Competence in clinical audit, governance, and service improvement.
A positive ‘can-do’ attitude with a high level of self-motivation, demonstrating the ability to work under own initiative.
Effective diary/territory management and efficient planning and organisational skills.
High clinical standards
Customer service oriented.
Ability to work independently and as part of a team.
Full clean driver’s license required.
Excellent IT skills, including proficiency in Microsoft Office.
Experience in delivering and providing patient care under the remit of a Patient Support Programme.
Experience in patient case management.
Ability to educate, communicate and confidently deliver presentations.

COMPETENCIES

Excellent verbal & written communication skills with strong people skills
Flexibility to work independently & as part of a team.
Excellent organisational skills and be an effective time manager.
Flexibility to adapt to shifting individual/team priorities.
Advanced Clinical Assessment Skills /IV and Antimicrobial Therapy Competence
Risk Recognition and Escalation
Incident/Compliance Management

Dedicated Nurse Manager

Job Description