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The CRM Manager will lead a technical team in the project delivery and optimization of Microsoft Dynamics 365 Sales Enterprise across the organization. This role will work with stakeholders and business owners to deliver on prioritized business objectives and requires a blend of technical CRM expertise, leadership acumen, project management skills, and strong communication skills to manage cross-functional teams and ensure alignment across stakeholders.

Your role.

Execute the CRM roadmap and provide guidance, direction, and leadership over the team’s day-to-day activities across application implementation, configuration, support, and maintenance.
Optimize the speed and quality of CRM operations and deliverables by partnering with business owners, other IT teams, and external vendors to drive continuous improvement, and assess/create/improve current operational processes, tools and/or services.
Cultivate a trusting, confident, engaged, and high-performing team through intentional team development, ongoing guidance, and structured performance reviews.
Engage with stakeholders throughout the product lifecycle to ensure business alignment and a focus on the right problems to solve. Keep stakeholders updated throughout the development cycle.
Manage team capacity and task assignments to support current and upcoming project demands.
Serve as the primary escalation point for delivery issues and help remove blockers to maintain project momentum.

Your Qualifications.

Bachelor’s degree required
3+ years of hands-on experience with Dynamics 365 Sales Enterprise.
2+ years of experience leading technology teams in an enterprise environment.
Strong organizational skills, including capacity planning, project management, task prioritization, and workload management.
Relevant Microsoft certifications are a plus.

What makes us different?

On the surface, we’re one of the nation’s largest audit, tax, consulting, and wealth management firms. But dig a little deeper, and you’ll see what makes us different: we’re a relatively jerk-free firm (hey, nobody ‘s perfect) with a world-class culture, consistent recognition as one of Fortune Magazine’s “100 Best Companies to Work For,” and an endless array of opportunities.  At Plante Moran, diversity, equity and inclusion means that all staff members have equitable and fair opportunities to succeed, in an inclusive environment, with their individual, unique identities. So, what are you waiting for? Apply now.

Plante Moran enjoys a “Workplace for Your Day” model which, simply put, means we strive for flexibility and balance while staying true to our principally in-person model. We believe that face-to-face interactions are paramount for individual and collective development, but also encourage individuals to work with their supervisor and team to determine their optimal working environment each day.  

Plante Moran is committed to a diverse workplace. We strive to create a culture where each person feels accepted and valued. We believe that each person’s ultimate potential begins with first acknowledging their inherent dignity. When we can recognize — and celebrate — our many human differences, we’re able to create a workplace where all staff feel a sense of belonging and an opportunity to succeed. This allows us to attract and retain the best talent, serve clients through diverse thinking, and better represent and support the various communities in which we live and work. Plante Moran is an Equal Opportunity Employer.

Plante Moran maintains a drug-free workplace.

Interested applicants must submit their resume for consideration using our applicant tracking system. Due to the high volume of interest in our positions, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship, with the exception of qualified candidates who are bilingual in either Japanese and English or Chinese and English. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and become the property of Plante Moran.   

The specific statements above are not intended to be all-inclusive.

For Colorado & Illinois Applicants:

We are pleased to offer eligible staff a robust benefits package. Eligibility and contribution requirements for some of these benefits vary based on the number of hours staff work per week. Highlights include health, dental, vision, disability and life insurance. These standard offerings are effective on the first of the month following your start date. In addition to this, eligible staff are able to take advantage of our Flexible Time Off and various pre-determined holidays as well as a 401(k) plan, flexible benefits plans, business-related travel expense, lodging and meal reimbursement for business-related use. A Pension plan is also available for eligible administrative and paraprofessional staff. A discretionary bonus plan is available for eligible staff. Plante Moran also offers Interns and Contractors the option to elect health insurance under our contingent staff medical plan as of the 1st of the month following 60 days of employment in addition to limited paid time sick time. Seasonal staff are not eligible for benefits.

Compensation is commensurate with technical skills and experience is provided in accordance with applicable state requirement. Compensation information posted is based on a position being located in the state of CO or IL. Please review the position location for the applicable geographic location.

Under Colorado’s Job Application Fairness Act, you have the right to redact from any documents that you submit in connection with your application information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution. Should you wish to exercise your right to redact such information, please redact it prior to submitting documentation.

Colorado monthly base range is as follows: $8,416.67 - $12,583.33
Illinois monthly base range is as follows: $8,666.67 - $12,958.33

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CRM Manager – Microsoft Dynamics 365 Sales Enterprise

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