Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

PPM

Management Level

Senior Manager

Job Description & Summary

PwC Ireland- Bring Your Talent, Grow Your Skills, Unlock Your Potential!

Are you passionate about helping organisations run faster, scale smarter and lead stronger with managed services? Delivery models have fundamentally shifted using globally connected networks and ecosystems and the latest technologies (including AI). Do you thrive in collaborative multi-location environments where your expertise is required to architect and solution complex service delivery models for the benefit of our local clients? PwC Ireland is looking for a Service Architect for our Managed Services team, where your capabilities are needed to support our local business development activities, leveraging our global delivery network and 3rd party ecosystem to architect winning managed services and associated delivery chains to meet and exceed client expectations and to continue to grow our managed services business in Ireland.

Our Managed Services Team

At PwC Ireland, our Managed Services team shapes, solutions and delivers managed services with our global delivery network and 3rd party ecosystems with leading organisations across all sectors. We run managed services built on leading technologies so our clients can accelerate their business strategies enabling them run faster, scale smarter and lead stronger in an increasingly changing and complex business landscape.

Purpose-led work you’ll be part of

As a Senior Manager Service Architect with a strong focus on business development, you’ll work with our local client teams and our global delivery network and 3rd party ecosystem to shape, architect, propose and win managing services work with our local Irish clients. Your role is key for continuity during the business development cycle in acting as the hub between the local account team and our network and ecosystem. The delivery of technology enabled managed services, harnessing the best of our global network and 3rd party ecosystem. You will be the local lead responsible for architecting the solution leveraging the best technology enabled managed service assets available across our network and ecosystem. Part of your Service Architect role is also to work with client account teams helping identify other opportunities to add value to their client. In addition, you will be joining a fast-growing local team and will have a role in further developing and building the local team.

Responsibilities include:

Designing and architecting managed service solutions and proposals for our client teams leveraging the right and most appropriate assets across or global network and 3rd party ecosystem;

Developing collaborative relationships with delivery leads, internal solution labs and other architects, and 3rd parties across PwC’s global network and 3rd party ecosystem to successfully architect, price and sell managed services to Irish clients (typically multi-location, multi-team services);

Supporting client account team business development activities around managed services.

Keeping up to date on latest trends in managed services (e.g. application of AI) and any developments within our network and ecosystem to enhance our managed service solutions and proposals;

Conducting service reviews to diagnose causes and identify remedies when a managed service is not operating as expected;

Involvement in contracting with our clients and our delivery network and 3rd parties.

Developing additional local service architects through training, coaching and mentorship to further enhance and build our local managed services capabilities;

Building the local PwC internal knowledge and understanding of Managed Services;

Coaching and mentoring of consultants fostering a culture of continuous learning, collaboration,

Developing collateral and insights to support managed service propositions;

Working with the local Managed services leadership to further activate, develop and grow the managed services market for Irish clients;

Experiences and skills

Degree qualified with relevant service delivery qualifications (e.g. PMP, ITIL) an advantage;

4+ years’ experience in a Service Delivery Manager role, ideally with complex near shore and offshore delivery chains;

3+ years’ experience in a Service Architect role, ideally with complex onshore, near shore and offshore delivery chains;

Track record in enabling client account teams win significant work with clients by solutioning winning technology enabled managed service solutions.

An understanding of and interest in advisory and implementation projects and how they both have a mutually re-enforcing relationship with managed services.

Demonstrable experience and deep understanding of different service delivery models and managed service commercial constructs.

Strong relationship management skills and experience to take service architect role across multiple opportunities / proposals;

Strong negotiation and contracting skills with proven experience.

An experienced people leader, with a background of inspiring and developing high performance teams across multiple locations and cultures;

A collaborative and pro-active team member with demonstrable experience of nurturing, guiding and mentoring teams involved in managed services.

Experience driving sales and operational excellence and high-quality standards across managed services teams and processes;

A curious and analytical mind-set, with the ability to translate data into meaningful insights that support solutioning, informed decision-making and value business outcomes

Effective communication both verbal and written.

Unlock your potential with PwC Ireland

We believe that challenges are better solved together. We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of amazing teams encouraged to collaborate and innovate in a way that creates powerful solutions and makes a positive impact. This purpose-led work, and our continuous development and encouragement, will help unlock your potential and take your career to the next level.

Enjoy PwC’s perks

We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive employee benefits and flexibility programs that will help you thrive in work and life. Learn more about us at Life@PwC. (https://www.pwc.ie/careers-ie/life-at-pwc.html).

Being appreciated for being you

Our most valuable asset is our people and we recognise you for it - ensuring you feel like you belong and that you are valued and rewarded for the great work you do every day. PwC is an equal opportunities employer and creating a diverse workforce that is representative of the communities we serve is hugely important to us.

We believe this so much that we have signed up for the Business in the Community Inclusive Workplace Elevate Pledge. (https://www.bitc.ie/the-leaders-group-on-sustainability/inclusive-workplace-pledge/)

Our Inclusion First strategy puts inclusion at the heart of our culture - supporting an environment where individuality is embraced, diversity is celebrated and inclusion is valued. Check out our culture of belonging and explore our range of inclusive programmes, initiatives, employee resource groups and more at www.pwc.ie.

Avoid the confidence gap; you do not have to match all the listed requirements exactly to apply, we’d love to hear from you!

We will ensure that everyone is supported throughout and, if required, provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please email us for more information.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Coaching and Feedback, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 28 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

0%

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

No

Job Posting End Date