Company Description

MUFG Investor Services is a trusted partner to many of the world’s largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1 trillion in client assets under administration, we offer fund administration, banking, payments, fund financing, foreign exchange overlay, corporate and regulatory services, custody, business consulting, and more.

Operating from 17 locations worldwide, we help clients mitigate risk, enhance efficiency, and navigate the operational complexities of today’s investment management landscape. As a division of Mitsubishi UFJ Financial Group (MUFG), one of the world’s largest financial institutions with approximately $3 trillion in assets, we combine deep expertise with the strength and stability of a leading financial institution. To learn more, visit us at www.mufg-investorservices.com.

#LI-Hybrid

Job Description

•   Support senior leadership with achieving department initiatives, projects, budget adherence
•   Support team in department deliverables while ensuring adherence to company and department policies and procedures relating to investor registration, dealing, reporting and cash.
•   Ensure the IO team supports the client integration process, and the experience is professional and positive for all parties involved.
•   Manage as appropriate any sensitive or escalated queries/concerns from Clients, Investors, Fund Managers or internal MUFG Departments adhering to a high-quality standard.
•   Manage and support the individual performance of direct reports through regular one to one meetings, regular performance discussions, career coaching and development as requested, annual performance reviews as per company standards. Assist direct reports with the performance management and development of their teams. Foster a professional environment of encouraging personal and professional development.
•   Be part of internal Client Relationship (CRM) framework and participate in regular service review calls with assigned Client(s), CSMs, and other internal departments.
•   Champion initiatives within your team, encouraging participation, constructive feedback and idea generation from the team members.
•   Support and Promote MUFG’s core values of Trust, Challenge & Empowerment, Passion for Clients and Openness and Honesty

Qualifications

•   Demonstrate an ability to work independently and collaboratively to solve complex issues and provide, guidance, assistance and training when required.
•   Client/customer service management experience
•   Experience and knowledge of investor operations
•   People leadership skills
•   Strong PC-based experience.
•   Strong organizational skills with ability to effectively manage multiple priorities and meet deadlines
•   Professional written and verbal communication skills when dealing with Clients, Investors, colleagues
•   Demonstrate business logic and risk adverse approach to resource management and operations
•   Demonstrate team management experience in Investor Services, fund administration or related industry

Additional Information

What’s in it for you to join MUFG Investor Services? 

Take a look at our careers site and you’ll find everything you’d expect from a career with the fastest-growing business at one of the world’s largest financial groups. Now take another look. Because it’s how we defy expectations that really defines us. You’ll feel that difference in all kinds of ways. Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT. Oh, and we really walk the talk when it comes to HYBRID WORKING.   

So, why settle for the ordinary? Apply now for a Brilliantly Different career.

Junior Associate Director, Nexus, Investor Delivery

Job Description