Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a PSIRT Incident Responder, you will play a critical role in protecting Docusign’s products and customers by leading the response to product security incidents. You will coordinate cross-functional teams to investigate, contain, and remediate vulnerabilities and threats affecting Docusign’s products and services. Your expertise will help ensure timely communication, root cause analysis, and continuous improvement of our incident response processes. You will report on incident trends and partner with engineering, product, legal, and customer support teams to drive security best practices and maintain customer trust.

This position is an individual contributor role reporting to the Director of Offensive Security.

Responsibility

Drive success of the company’s security objectives by leading the response to product security incidents and vulnerabilities
Investigate, analyze, and coordinate resolution of product security issues in collaboration with engineering, product, legal, and customer support teams
Ensure timely, compliant, and effective incident management, from initial triage through remediation and closure
Communicate professionally and responsively with customers and stakeholders throughout the incident lifecycle
Develop and maintain incident response processes, playbooks, and documentation to support continuous improvement
Collaborate effectively with cross-functional teams, including Threat Intelligence and Penetration Testing, to strengthen overall product security posture
Participate in an on-call rotation that may be outside of normal business hours

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

8+ years of hands-on experience in managing and responding to security incidents, including triage, analysis, containment, and remediation
Experience with Application and Cloud-based attacks, and frameworks like the OWASP Top 10 and OWASP Cloud Top 10
Experience with cybersecurity principles, incident response lifecycles, and security best practices
Experience with CVSS (Common Vulnerability Scoring System) for rating vulnerabilities, MITRE ATT&CK for adversary tactics and techniques, and CWE (Common Weakness Enumeration) for identifying and categorizing software weaknesses
Experience with customer-facing communication and bug bounty programs

Preferred

Strong analytical and problem-solving skills, with a keen eye for detail
Excellent written and verbal communication skills, with the ability to explain technical concepts clearly
Ability to work effectively as part of a team and independently under pressure
Bachelor's degree in Computer Science, Information Security, or a related field
Industry certifications such as CompTIA Security+, CySA+, GCIH, GCFA, or CEH
Exposure to cloud security concepts (AWS, Azure, GCP)
Exposure to AI security concepts

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

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Sr. PSIRT Responder

Job Description