Job Title: Technical Consultant
Department: Professional Services
Location: Jordan or Bangalore
Reports To: Technical Lead

Hybrid Working Model with two mandated days working from office

Job Purpose

We are seeking a highly motivated and skilled Technical Consultant to join our Professional Services team. You will be responsible for delivering high-quality software for Digital & Cards Solution to our banking and financial services customers across global markets. As a Technical Consultant, you will take ownership of the technical aspects of customer projects, ensuring successful installation, integration, and support of CR2’s product suite.

Key Responsibilities

Project Planning & Design

Develop detailed implementation, migration, and testing plans in alignment with customer requirements and CR2’s best practices.
Support solution design discussions by providing technical insights and identifying potential integration points and risks.

Implementation & Configuration

Perform the installation and configuration of CR2 software (e.g., BankWorld, Sparrow) on customer environments (on-prem or cloud).
Collaborate with CR2 Architects and Technical Integrators to deploy tailored solutions that meet specific business and technical needs.

Business Requirements Implementation

Translate functional requirements into technical implementation tasks, ensuring accurate and timely delivery of all solution components.
Assist in the customization and parameterization of the CR2 platform with development team to suit customer needs.

Testing & Certification

Conduct system integration testing (SIT) and support user acceptance testing (UAT) in collaboration with customer teams.
Assist clients in completing EFT Switch certification, ensuring compliance with relevant standards and interfaces.

Troubleshooting & Issue Resolution

Identify and troubleshoot technical issues during and after implementation.
Work with the CR2 Customer Support team to resolve escalated incidents and provide timely resolutions and root cause analysis.

Customer Engagement & Training

Deliver end-user training sessions, system walkthroughs, and knowledge transfers to client IT and business teams.
Provide post-go-live support and assist in smooth transition to production operations.

UAT Support

Coordinate with customer business and QA teams during User Acceptance Testing. Monitor UAT activities, assist with defect triaging and resolution, and ensure all critical issues are addressed in a timely manner.
Validate that the system meets agreed functional and technical requirements prior to sign-off.

Production Go-Live Activities

Prepare production environments by conducting pre-go-live readiness checks.
Participate in cutover planning, final data migration, and configuration validation.
Support the execution of go-live events, monitor system behaviour, and resolve any immediate post-launch issues.
Ensure stability of the system in production during the post-production period and closely coordinate with CR2 Support and internal stakeholders.

Handover to Client

Prepare and deliver a comprehensive handover package including all system configuration details, user manuals, technical documentation, and operational guidelines.
Conduct knowledge transfer sessions for client IT and operations teams.
Formally transition the project to the Customer Support team with complete documentation and issue resolution summaries.

Documentation & Handover

Create and maintain comprehensive documentation, including installation guides, configuration records, operational procedures, and technical handover reports for Customer Support teams.

Critical Competencies

Communication Skills:

Strong verbal and written communication skills, including the ability to produce high-quality documentation and deliver impactful presentations. Ability to facilitate discussions and resolve conflicts or divergent stakeholder expectations during meetings.

Technical Proficiency:

Solid understanding of IT infrastructure, including operating systems (Windows, UNIX), databases (Oracle), and networking basics.
Familiarity with scripting languages (e.g., Shell, PowerShell, or equivalent) and file processing for task automation.
Proficiency in industry-standard tools such as Microsoft Visio, Excel, Word, PowerPoint, and ticketing systems (e.g., JIRA, ServiceNow).

Agile Methodology:

Familiarity with agile development methodologies and experience working in an agile environment.

Domain Knowledge

Good understanding of banking operations, digital banking channels, payment systems, and self-service banking platforms.
Experience with multi-phase, multi-tier project delivery models, involving diverse stakeholders (e.g., clients, third parties, internal teams).
Ability to work under pressure and adapt in fast-paced, high-stakes environments.
CR2 Product Knowledge: Thorough understanding of CR2 suite of products (BankWorld/Sparrow) and implementation methodology.
Banking Knowledge: Good knowledge of banking concepts, self-service banking, accounting procedures, and banking operations.
CR2 Product Knowledge: Thorough understanding of CR2 suite of products (BankWorld/Sparrow) and implementation methodology.

Qualifications and Experience

Engineering degree or Postgraduate diploma with an IT background.

2-5 years hands-on experience with banking related projects ideally with a successful track record in customer-facing situations.

Basic knowledge of networking and database concepts, and good programming knowledge.

Success Metrics

On-time delivery: Deliver projects on time as per project timelines.

Quality Assurance: ensure full testing coverage & following best practices for defects management

Mentorship: Provide mentorship to junior technical consultant

Customer Satisfaction: High levels of customer satisfaction and positive feedback.

Project Success: Successful implementation of CR2 solutions (SW installation & configuration) as per agreed scope

Equal Opportunity Statement:
CR2 HPS Group is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Technical Consultant

Job Description