The Global Operations Integrity Operations Team strives to create a safe atmosphere for the Meta communities by way of outstanding support, education, and care for the various people around the world who use our platforms. We pride ourselves in helping prevent online and real-world harm by building fast, scalable support systems to address safety-related incidents on our products, and by influencing others to collaborate on cross-functional initiatives. Integrity Operations' focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving people’s issues, and are advocates for the Facebook and Instagram communities. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. We are seeking an experienced self-starter with a passion for mitigating real world harm and protecting our community to join our Integrity Operations Team. We count on our project managers to deliver both qualitative and quantitative insight into user behavior in order to drive prevention and detection solutions at scale. By working cross functionally, we identify and pursue areas for process and product improvement, enabling us to better protect our community at scale. And by focusing on decision quality, we ensure that we are held accountable for our actions. This role will work closely with partners across Engineering, Policy, and other Meta teams to drive operational projects in a fast paced and data driven environment.

Responsibilities

Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to implement next-generation community experiences through process, policy, and product improvements
Manage and improve day-to-day operations against quality and efficiency targets in a highly dynamic and fast-paced environment
Analyze data to identify user trends and malicious behavior and suggest recommendations to improve operations
Use problem solving skills to resolve large and complex business problems
Lead investigations and resolve issues that are escalated to the team regarding potentially abusive content or real-world threats
Help create scalable policies and processes to solve complex business problems and ensure the safety of the community
Build effective cross-functional partnerships to create better solutions for our community and users
Develop a comprehensive understanding of the integrity issues and how they affect our community
Address sensitive content issues, including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material
This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos, audio and writings, offensive or derogatory language, and other potential objectionable material, i.e. child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing

Minimum Qualifications

Bachelor's degree
2+ years of experience in an operations, technology, management consulting, or equivalent environment
2+ years of work experience in role involving strategic/analytical initiatives (project management, consulting experience, data analysis or technical systems) and/or customer operations
Experience communicating with a variety of audiences, including engineering and technical teams
Experience managing and prioritizing projects end-to-end across various stakeholders and functions
Demonstrable experience using sound judgment and exhibiting grace under pressure
Ability to work with potentially graphic and objectionable content

Preferred Qualifications

1+ year of experience working with data tools such as SQL, SAS, and data visualization (e.g. Tableau) tools
Knowledge of other programming languages, e.g. Python, R, SQL
Avid user of our platform of products
Strategic thinker with analytical and creative problem-solving skills

Project Manager, Integrity Operations

Job Description