Join Our Night Team as a Customer Service Advisor in Athlone !

Are you passionate about providing exceptional support and making a real difference in people's lives? AXA Assistance is seeking dedicated full time Customer Service Advisors to provide advice to customers and /partners in the provision of emergency vehicle/home assistance services, supporting customers across Ireland, the UK, and beyond.

At AXA Assistance, we’re committed to being there for our customers whenever they need us—every day of the week. That’s why we need dedicated, flexible team members to join our Customer Centre in Athlone where we offer;

A predictable, set roster so you’ll always know your schedule in advance
33.5 hours per week, operating between the hours 8.45pm and 7am, on a four nights on and four nights off rolling roster
After completing your training and gaining confidence in your role, there’s an exciting opportunity to work in a hybrid model, combining office and remote work
Approximate start date is 16th November 2026
Candidates must be available to attend training on-site in Athlone, 9am to 5pm Monday to Friday for approximately 4 weeks

What you’ll be doing:

Deliver compassionate and professional assistance to customers experiencing vehicle breakdowns, home emergencies, and other urgent situations
Coordinate seamlessly with our trusted network of suppliers and contractors across Ireland, the UK, and internationally to ensure swift and effective service
Communicate clearly and empathetically with customers and partners, guiding them through challenging situations with confidence
Manage operations efficiently, ensuring compliance with safety standards and regulations
Keep detailed records and follow up to guarantee customer satisfaction and continuous service improvement

What you’ll bring:

Excellent customer service skills
Excellent telephone manner
Appropriate qualifications / accreditations (where necessary)
Excellent written and verbal communication skills
Proficiency in English
Willingness to take initiative to solve problems
A proven ability to manage conflict and difficult customers
The ability to work under pressure and to customer deadlines
Excellent organisational and time management skills
Be a team worker
Flexibility
The ability to get things done / deliver results to agreed customer standards

What we offer:

At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

Competitive salary 27,470 Euros plus generous shift allowance
Annual company & performance based bonus
Group Personal Pension Plan
Life assurance
Health Care Subsidy
22 days annual leave, rising to 27 days with service
AXA Employee Discounts
Education Support and learning opportunities

To apply, click on the ‘apply’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - globalhr@partners.axa .

Who we are:

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)

APIE - Customer Service Advisor 33.5 hour Nightshift Role

Benefits

Job Description