SLR currently have an opportunity for an experienced Business Support Regional Team Lead, to provide strategic business and administrative support to our Dublin office, and to be a key player and assist in the wider business support/admin team covering mainland Europe and Ireland. The successful candidate will be joining the busy multi-disciplinary office, providing support to a diverse range of Environmental Consultants.

The role

Working as part of a wider team of business support/administrative professionals across the company, you will be required to undertake a wide range of administrative duties to support the Client Facing and Shared Services staff within the office and the wider community. You will manage and assist in the development of a number of the Business Support team administrators, carrying out yearly and mid-year appraisals and supporting with training requirements where needed. You will also be required to delegate for the Business Support Manager when they are absent from the business, approving expenses and timesheets and assisting with any ad-hoc duties that may be required.

Other main duties and responsibilities will include:

Supporting Client facing staff through co-ordination of contact with other SLR Shared Services such as Finance, HR, H&S, IT and Marketing.
Line managing and developing a team of administrators and senior administrators conducting performance reviews, ensuring all training is up to date and relevant etc.
Overseeing office requirements, ensuring that your office(s) are H&S compliant, with the standard SLR desk set up (where applicable) and are welcoming to members and visitors.
Taking responsibility for the day-to-day management of the office environment, including liaison with our Estates manager on all landlord related matters. Working with our Facilities Manager on all facility related office matters. Delegating to Senior Administrators and Administrators as appropriate
Approving absence and leave requests and performing back to work interviews after absences for your reporting line.
Ensuring all appraisals and midyear reviews are carried out in line with the training team timetable for your reporting line.
Assisting the Business Support Manager in all aspects of the business support team where appropriate, and ensuring administration coverage in all offices and the team. Note that European Hub Offices will require full time (5 days per week) coverage in line with requirements set from time to time.
Supporting your fellow Regional Team Leaders and the wider business support team wherever required.
Responsibility for managing appropriate front of house responsibilities in all offices within your region and in your reporting line, with respect to welcoming visitors and guests to the office.
Be active in, as well as managing, the sub-teams ensuring KPI’s are met eg Contracts Review, Travel Team, Client Registration, Formatting etc.
Preparing reports, presentations, memorandums, proposals and correspondence as well as formatting, scanning, copying, proof reading and issue of reports and other documents for the European client facing team members.
Organising and maintaining files and databases along with filing and archiving/retrieving project documents.
Attending to confidential data and correspondence.
Assisting with other administrative and secretarial duties as required, which include assisting with reception cover, taking phone calls, purchase orders, invoices (for all European offices), car hire and arranging couriers, welcoming visitors, providing refreshments and other duties as required.
Identifying, recommending, and implementing business improvement processes to enhance the effective delivery and working practices of Business Support.  This will include the delivery of guidance documentation and training.
Building key internal relationships and contact points for effective engagement with Service Lines and SLR Shared Services. 
Other Business Support administration as necessary from time to time

About us

SLR are global leaders in Sustainability Solutions, helping our clients achieve their sustainability goals. We are a consultancy with 4000+ employees across 6 regions in over 125 countries. Our ‘one team’ culture is at the heart of our business, providing a collaborative and supportive environment for professional development.

Along with competitive salaries, our staff enjoy a comprehensive benefits package with a company pension plus excellent healthcare offering, travel and life insurance and a structured career framework with regular reviews offering outstanding opportunities for progression. Alongside 25 day’s annual leave, with additional flexible bank holidays, we offer flexible, agile and hybrid working which enables staff to tailor hours worked around core hours, with family friendly policies help balance the needs of professional and home life.

About you

If you think this could be your next move, we would love to hear from you. We'd envisage that you would be able to bring or demonstrate:

Proven experience in a business support, office management, or professional services administrative role
Demonstrable experience of line managing administrative teams, including performance reviews and training support, with the ability to motivate, coach and develop others
Experience coordinating and building effective working relationships with shared service functions such as Finance, HR, IT, Marketing and Health & Safety
Excellent organisational and prioritisation skills, able to manage multiple offices, deadlines and competing demands
Strong communication skills, both written and verbal, with the confidence to engage with stakeholders at all levels
High attention to detail with strong document preparation, proofreading and formatting skills
Confident user of office systems, databases and document management tools
Ability to delegate effectively while maintaining accountability for quality and delivery
Strong problem-solving skills with a proactive, solutions-focused approach
Good working knowledge of office Health & Safety requirements and compliance
Understanding of facilities management and workplace standards in a professional office environment
Awareness of best practice in administrative processes and business support delivery
Professional, approachable and customer-focused mindset
Highly reliable and adaptable, with willingness to support colleagues and teams as required
Comfortable working in a busy, fast-paced, multi-office environment

Desirable

Experience working in a multi-location or regional office structure
Experience supporting European or international teams

Culture & Inclusion at SLR

We are committed to being an equal opportunities employer, and our expectations go beyond purely complying with legislation. Through our Regional C&I Committees, Global Council and Employee Networks, we foster an inclusive environment where all people regardless of their background can thrive.

We welcome applications from all individuals, regardless of their background, including those from groups that are currently under-represented at SLR, such as people identifying as 2SLGBTQI+, Indigenous peoples, ethnic minority groups, women, and people with visible or invisible disabilities, including those who are neurodivergent.

Should you require any special adjustments throughout the recruitment process with us, please let us know. As a Disability Confident Committed employer, we seek to ensure all applicants have equitable support when applying to SLR.

Business Support Regional Team Lead

Benefits

Job Description