We help partners understand the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable better understanding of media audiences and their relationships with brands.

Job Details

* This is a full-time permanent position, based in the field; our field techs travel to visit panellists in their homes, as well as carrying out some remote activities, working from home. We welcome all applications from those with the legal right to live and work permanently in Ireland, without requiring VISA sponsorship now or in the future.

Overview:

Fifty5Blue has been awarded the contract to deliver the Television Audience Measurement service in the Republic of Ireland from January 2028. As part of this, we will build a new panel to measure television consumption across the Republic of Ireland, using our state-of-the-art metering technology and backend systems to deliver high-quality, accurate data to the industry every day.

Our Field Technicians play a key role in our operational delivery. Technicians are the face of Fifty5Blue to our panellists, representing Fifty5Blue to the outside world. They are responsible for installing and maintaining our TV, Broadband and Software metering equipment in panellist homes; and testing the accuracy of the data from the installed equipment and software. Travelling regionally, in a company car, our Techs are fully trained in the installation and maintenance processes and deliver flawless client-centric service.

Key Responsibilities

Installing and maintaining metering equipment and software in panel homes
Providing outstanding customer service with integrity; and being part of a team that delivers a standout experience for our panel members
Educating and encouraging panel members in the accurate use and care of the metering equipment
Working with our wider operational teams to ensure SLAs and project deadlines are met on time
Investigating and trouble-shooting any issues
Liaising with the Panel Service team to ensure efficient service to panellists
Accurately logging and reporting panel home activity
Working in collaboration with the rest of the Ops team to maintain accurate stock levels of metering equipment as required

Required Skills & Experience

Communication - Excellent relationship building and communication skills with internal partners and panel members
Innovative with a continuous improvement attitude
Customer service and problem solving - polite and professional manner with a positive attitude towards problem solving
Collaboration – a Teammate who is happy to lend a hand when needed
Proactive, self-motivator and the ability to work autonomously in a remote role
Understanding of TV and peripheral technology desirable but not crucial
Demonstrable experience of working in domestic environments
Prepared to drive regionally within the Republic of Ireland
A full driving licence with no more than 6 points (a company vehicle is provided)
C.R.B check documentation
May be required to work some weekends

Country

Ireland

Why join Fifty5Blue?
We pride ourselves on understanding people, and what makes us think and act the way we do.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Fifty5Blue.

TAM Ireland Field Technician

Benefits

Job Description