OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your impact

As a Customer Order & Fulfilment Specialist, you will play a critical role in delivering a seamless order fulfillment experience for our customers. Working as part of the Fulfillment team, you will ensure accurate and timely order processing, resolve complex customer inquiries, and drive continuous improvement across fulfillment processes. Your ability to take ownership, solve problems, and deliver exceptional service will directly contribute to customer satisfaction and operational excellence.

What the role offers

Ownership of the end-to-end order fulfillment process within a global organization
Opportunities to solve complex customer and operational challenges with autonomy
Exposure to cross-functional collaboration and Order-to-Cash processes
The ability to identify, implement, and influence process improvements
Ongoing learning through cross-training and skills development initiatives
A customer-focused environment where your contributions make a tangible impact

What you need to succeed

Experience in Fulfillment, Order-to-Cash, Customer Service, or a similar operational environment
Strong customer service skills with the ability to manage complex inquiries and escalations professionally
Excellent organizational skills, attention to detail, and ability to deliver results under tight deadlines
Strong written and verbal communication skills, combined with a proactive, self-starter mindset
Proficiency with Microsoft Office; experience with SAP, Salesforce, and/or ServiceNow is an advantage
Adaptability, a continuous improvement mindset, and the ability to work collaboratively while managing responsibilities independently

One last thing

OpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

#LI-GM1

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Customer Order & Fulfillment Specialist

Job Description