Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

The Genesys Digital & AI group builds the innovations that power customer experiences for 7,500+ organisations worldwide. As an Associate Software at Genesys you will help design, develop, and maintain high-throughput backend services in Java, deployed on AWS infrastructure, serving millions of interactions daily

What You Will Do

Partner with experienced engineers in the team to design, and evolve existing Java microservices
Collaborate with your team through code reviews, pair programming, and technical discussions to deliver high-quality software
Write clean, testable code with appropriate unit and integration test coverage
Participate in agile ceremonies including sprint planning, refinement, and retrospectives
Troubleshoot and resolve production issues, contributing to on-call rotations as you grow in the role
Contribute to CI/CD pipelines and infrastructure-as-code to support reliable, repeatable deployments
Document your work clearly so that teammates and future engineers can build on it
Engage with cross-functional teams (product, UX, SRE) to understand requirements and deliver solutions that meet real user needs

What We're Looking For

A degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience)
Foundational knowledge of Java and object-oriented programming principles
Familiarity with RESTful APIs, HTTP, and common web service patterns
A growth mindset — you're energised by learning, seek feedback, and treat challenges as opportunities to improve
Strong communication skills — you can explain your thinking clearly, ask good questions, and contribute constructively in team discussions
Logical and imaginative problem solving — you can break down complex problems methodically while also thinking creatively about solutions
Genuine enthusiasm for learning new technologies, tools, and approaches
Comfort working in a collaborative, team-oriented environment where ideas are shared openly

Desirable Experience or Appetite to Learn

Awareness of software design patterns, SOLID principles, and clean architecture concepts
Experience with or interest in AWS cloud
Familiarity with event-driven or message-driven architectures (Kafka, SQS/SNS)
Understanding of basic observability — logging, metrics, tracing, and alerting
Experience with CI/CD tools (Jenkins, GitHub Actions, CodePipeline) or eagerness to learn them

Our Benefits:

At Genesys, we’re committed to supporting your well-being, growth, and work–life balance. Our comprehensive benefits package includes:

Flexible work options – Choose what works for you with hybrid schedules, work-from-home flexibility, and the option to collaborate onsite in our state-of-the-art Galway office.
Career development & growth – Access continuous learning opportunities, mentoring, and clear paths for advancement.
Competitive pension scheme – Invest in your future with an excellent employer-supported pension plan.
Annual bonus program – Be rewarded for your impact and contributions.
Comprehensive health coverage – Including private health insurance, access to company dental plan, and wellness supports.
Financial protection – Enjoy Income Protection and Life Assurance, along with access to dedicated financial planning resources to help you make confident, informed decisions about your future.
Family-friendly policies – Generous paid maternity and paternity

Working at Genesys

AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

Our Talent Acquisition team reviews your application with the hiring team.

A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

Next, you'll meet the hiring manager and other members of the interview team.

We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Associate Software Engineer - AI Insights

Benefits

Job Description