Overview

PM Group is a leading international engineering, architecture, project and construction management firm. With a network of offices in Europe, Asia and the US and a multi-discipline team of over 3,700+ people, we deliver complex, capital projects in the life sciences, food and beverages, mission critical/ICT, advanced manufacturing, energy and environmental sectors.

Due to our ongoing success securing large-scale projects, we now have a requirement for an Operational Support Engineer to support client site, providing day-to-day manufacturing operations support to Upstream and Downstream production.

Who Are We

PM Group is an employee owned, international project delivery firm with a team of 4.000+ people. We are world leaders in the pharma, food, medtech and mission critical sectors. From our network of offices in Europe, Asia and the US, we work with the world's leading organisations. We are focused on growing a sustainable business centred around our people, our clients and trade partners.

Responsibilities

Provide manufacturing operations support to Upstream and Downstream production lines to ensure safe, compliant and reliable manufacturing.
Troubleshoot and resolve manufacturing issues across mechanical/process/utility and automation interfaces, escalating as required and coordinating multi-discipline support.
Drive structured problem solving (e.g., 5-Why/Fishbone) to identify root cause and implement effective corrective and preventive actions.
Own and track issues through to closure using site systems (deviations, CAPAs, change controls, work orders), maintaining clear status visibility for stakeholders.
Support line performance through monitoring of key operational metrics, trend analysis, and identification of recurring issues/opportunities for improvement.
Ensure all activities are executed in accordance with GMP, EHS and site procedures, with a strong focus on data integrity and right-first-time documentation.
Support maintenance planning and execution (including troubleshooting support during interventions), ensuring equipment is returned to service safely and compliantly.
Contribute to commissioning/qualification and continuous improvement initiatives as required from an operational perspective (e.g., SOP updates, risk assessments, operational readiness).
Communicate effectively with Operations, QA, Engineering, MS&T and vendors to align priorities and support business needs.
Provide flexible operational support, which may include shift working, extended hours, weekend coverage and/or on-call support as business needs require.

Qualifications

Degree or trade background in Mechanical, Process, Chemical, Automation, or related engineering discipline (or equivalent experience).
Experience supporting biopharmaceutical manufacturing operations (Upstream and/or Downstream), with strong exposure to GMP environments.
Demonstrated troubleshooting capability across equipment, process and compliance issues, with an ability to prioritise in a fast-paced production setting.
Strong working knowledge of deviation investigation, CAPA, change control and documentation standards (including data integrity expectations).
Familiarity with CMMS/work order systems and maintenance coordination; experience with single-use and/or stainless-steel processing equipment is beneficial.
Excellent stakeholder management and communication skills, with a collaborative, hands-on approach to supporting business needs.
Flexibility to support shift patterns and operational coverage requirements (including potential extended hours/weekends/on-call) as the business requires.

Why PM Group?

As an employee-owned company, we are inclusive, committed and driven. Corporate Responsibility and Sustainability are the heart of our new 2025 business strategy. Click here to read more in our Corporate Responsibility and Heath, Safety & Well-being Report.

Inclusion and Diversity are core to our culture and values. Wherever we work, we commit to a culture of mutual respect and belonging by building a truly inclusive workplace rich in diverse people, talents and ideas. Valuing the contributions of all our people and respecting individual differences will sustain our growth into the future.

PM Group is committed to ensuring our hiring process is fair and accessible to all and will provide candidates with disabilities with reasonable accommodations required to participate in the recruitment process. If you require any assistance in this regard, please let us know.

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Manufacturing Operations Support Engineer

Job Description