We're looking for a dynamic, technically apt individual to join our Customer Success team focused on consulting and configuring solutions on the ProcessUnity risk and compliance platform. The ideal candidate will have strong communication skills, creative problem solving, and the ability to juggle multiple work-streams to support the company’s growth. In this position, you will be a member of our Customer Success team but also interface with sales, customer support, product development, and engineering teams while developing deep technical expertise in ProcessUnity’s software solutions to lead client implementations. Confident, highly self-motivated candidates capable of coordinating multiple projects and priorities in a fast-paced environment will succeed within Customer Success and the Implementation team.

All new Implementation Consultants undergo a structured onboarding and apprenticeship as they are educated on ProcessUnity functionality and configuration. In addition, implementation consultants are assigned a corresponding senior colleague to provide mentorship, guidance and assistance. As your skillset develops, Implementation Consultants are assigned client-facing responsibilities and expand their role as a member of the Services team.

Please note that this is a remote role, but you must be based in Ireland or the United Kingdom.

What You’ll Do:

Configure ProcessUnity’s software applications for customers using an enablement/teaching approach
Lead, manage and coordinate multiple customer implementations simultaneously
Gather customer requirements and translate to ProcessUnity’s capabilities
Develop and deliver deep product and technical expertise to ProcessUnity customers
Participate in knowledge transfer sessions, product training and other strategic initiatives as needed
Provide a mixture of remote and onsite customer implementation workshops
Consult with customers on system configuration based on product and industry best practices
Facilitate touch points and status meetings with customers in a timely and professional manner
Contribute to the development of best practices, project standards and methodologies to improve efficiency and effectiveness of implementations and team processes/policies/procedures
Maintain working knowledge of ProcessUnity solutions, platform features and best practices

Desired Experience & Skills:

BS/BA degree in a computer-related discipline or equivalent experience (MBA/MS is a plus)
Based in Ireland or the United Kingdom
5+ years professional experience in client-facing roles, with preference towards software implementation/information technology Comfort and experience with software and configuration of software
Competency with larger volumes of data, spreadsheets, data manipulation, formula writing and CSV support
Technical knowledge of fundamental database concepts and relational data
Excellent written and verbal communication skills
Creative problem solver with focus on quality
Project management experience; organized
Enthusiastic self-starting team player
Experience with Salesforce administration is a plus

Salary range: €65,000 - €85,000 depending on experience

Senior Implementation Consultant, EMEA

Job Description