Job Description

Essential Functions:

Lead a team of finance professionals responsible for ensuring seamless operations in order management, credit management, billing, cash application, and collections
Identify and implement improvements to enhance the external and internal customer experience
Work closely with Sales and Operations teams to ensure smooth processing and fulfillment of customer orders
Establish credit policies and monitor credit risk to support business strategy and mitigate financial exposure
Ensure timely and accurate customer invoicing and collections to optimize DSO
Engage with Treasury to optimize cash management and forecasting
Manage customer queries and surveys related to OTC process and resolve issues promptly
Develop, implement, and maintain robust internal controls to ensure compliance with company policies and regulatory requirements
Drive continuous improvement initiatives within OTC processes to ensure standardization, implement best practices, and enhance efficiency, accuracy, and scalability
Collaborate with IT and other functions (e.g. Sales, Operations, Treasury) to design and implement automation to streamline OTC activities
Establish, measure, root cause, and action targeted KPIs to measure the OTC process
Mentor and develop a global OTC team, fostering a high-performance culture

Management Structure:

Knowledge, Skills, and Abilities:

The Skills you will bring to the team

Planning – Has proven ability to establish clear directions and mobilizes resources (people, funding, technology, materials, support) to get things done in an effective and efficient manner
Driving Results - Action oriented and steadfastly pushes self and others for results. Is very customer centric and can be counted on to consistently exceed goals
Influencing Others – Can employ a wide range of influencing styles to engage others in problem-solving and decision-making
Strategic Mindset – Has the ability to see ahead clearly; anticipates future consequences and trends conceives a range of scenarios and creates competitive, breakthrough plans.
Change & Transformation – Lead OTC transformation initiatives, including global process design, shared services, and automation/AI adoption
Resilience Under Pressure in Dynamic Environments - Thrives in fast-paced settings, maintaining composure and delivering high-quality results under tight deadlines.
Excellent global leadership abilities with success building a positive team culture and developing talent
In-depth knowledge of OTC process
Demonstrated initiative to drive continuous process improvement

Minimum education and work experience required:

B.S. degree in Finance or related field, professional accounting qualification desirable
Over 15 years of progressive OTC experience, with a minimum of 5 years in a leadership position
Proficiency in ERP and CRM systems
Ability to travel internationally

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Additional Job Description