The Finance Operations landscape is changing fast — manual processes that defined Order to Cash for decades are being fundamentally reimagined through AI, automation, and intelligent workflows. Reporting to the Head of Finance Operations EMEA, you will combine finance domain expertise with a passion for AI-driven transformation to drive measurable business outcomes for a defined sub-region and product portfolio within EMEA. This is a role for someone who is experienced operating in an environment where the playbook is being rewritten in real time.

Responsibilities

Own portfolio KPIs (AR aging, bad debt ratio, collections effectiveness) — with an emphasis on improving them through smarter processes
Execute core O2C activities (credit reviews, collections, dispute resolution) while actively working to automate and streamline each one
Assess current O2C workflows to identify where AI, automation, and intelligent tooling can eliminate manual effort, reduce cycle times, and improve decision quality across credit decisioning, collections prioritisation, dispute resolution, cash application, and risk monitoring
Partner with outsourced teams to drive accountability against SLAs, while identifying which activities can be augmented or replaced through AI and automation
Maintain audit-ready documentation and ensure compliance with SOX, internal policies, and regulatory requirements
Develop an understanding of the business drivers in your geography — revenue trends, risks, economic factors, tax and FX exposure — to inform strategy and anticipate challenges before they materialise
Serve as a trusted advisor to Sales leadership on Finance implications, bringing data-driven insights and a forward-looking perspective
Proactively identify and manage micro and macro risks across the portfolio, using data and predictive analytics to move from reactive to anticipatory risk management
Engage proactively with Policy, Legal, Compliance, and Sales Operations to navigate change and ensure AI implementations meet governance standards
Partner with Engineering, Data Science, and Product teams to co-develop AI solutions tailored to Finance Operations needs

Minimum Qualifications

Experience in Finance Operations, Order to Cash, or adjacent functions (Revenue Accounting, FP&A, Sales Ops) in a multinational environment
Experience effectively leverage AI assistants, prompt engineering, no-code/low-code automation, and intelligent workflows to get better outcomes faster
Experience working with data — understanding data quality, interpreting analytics, and using data to drive decisions
Experience driving adoption of new tools, processes, or ways of working. You know how to bring people along — through storytelling, demonstration, and persistence

Preferred Qualifications

Experience building or deploying AI/ML solutions in a finance or operations context
Familiarity with prompt engineering, LLM-based tools, or automation platforms

Finance Operations Lead

Job Description