AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are seeking a talented and motivated Sr. Technical Operations Engineer with a proven track record of delivering continuous process improvements, ramping new products in a fast paced environment. The successful candidate will be capable of thinking and leading strategically while delivering tactically. You will actively manage contract manufacturing partners, and external rack integrators to achieve the highest quality product, delivered on time, with the lowest cost. This role will report to the Tech Ops Eng Manager. You will work cross-functionally to develop suppliers, manage product life-cycle changes, lead product quality improvement projects and drive technical root cause for supplier defects.

Job Responsibilities:
- Day-to-day management responsibility for high velocity assembly operations
- Deep dive and solve supply chain blockages that affect the rack delivery SLA's - Be and own the escalation for all vendor related issues including, Production, Engineering , BCP, Quality
- Own Process engineering optimization and cost reduction initiatives for sustaining projects. - Manage vendor operational excellence through data driven metrics and continuous improvement activities
- Guide best practices on manufacturing inc. Process Control, Line optimisation, Tool effectiveness, R+R ,
- Lead quality defect evaluation and internal escalation/coordination for complex CAPA
- Solve technical problems across a broad set of manufacturing commodities.
- Mentor team members engineering on best practices for manufacturing.
- Propose design changes that will enhance product sustainability.
- Evaluate product Engineering Changes Orders (ECOs).
- Building and maintaining positive relationships with stakeholders in Supply Chain, Design Engineering, Quality, Deployment, and product leadership.
- Contribute to strategy, define department metrics and measures to ensure success.
- Up to 30% travel required

A day in the life
1. Review Production Metrics and Escalations: Begin the day by reviewing key performance indicators (KPIs) from the previous day’s high-velocity assembly operations. Identify any immediate escalations from vendors or internal teams and address them quickly to prevent production delays.
2. Cross-Functional Meeting on Engineering challenges and Supply Chain Efficiency: Attend a cross-functional meeting with stakeholders from procurement, logistics, and manufacturing Engineering to discuss ongoing supply chain initiatives. Review progress on strategic initiatives, focusing on reducing lead times and lowering overall costs.
3. Vendor Operational Excellence Review/Action: Analyze vendor performance metrics, including delivery times, quality control, and adherence to contracts. Identify trends or issues, and use data-driven analysis to recommend performance improvements. 4. Lead/Drive a discussion with key vendors to drive continuous engineering improvement initiatives. Team Sync on Technical Systems Changes: Collaborate with internal technical teams to discuss necessary system changes that can drive improved efficiencies in cross-functional processes. Provide clear requirements and set project timelines to ensure system updates align with production goals.
5. Analyse supply chain steps from pre order to post shipment. Deep analysis of each step to enable flow of orders reviewing, PO's , BOM's , ECO, RCO, material shipments, and AWS supply chain tools to ensure maximum utilisation.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications: - Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field
- Experience with data analysis tools such as Excel, Pivot Tables, SQL, Tableau, etc.
- Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
- Knowledge of supply chain management concepts - forecasting, planning, sourcing, optimization and logistics or equivalent
- Experience engaging and influencing senior executives, demonstrating a strong familiarity with decision-making processes in enterprise customers
- Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience managing multiple projects, prioritizing, planning, and managing time
- Experience in high-volume manufacturing operations or sourcing environments
- Experience delivering complex projects with prior ownership of the operation of a mission-critical team and/or product Preferred Qualifications: - Master's degree or above in management, business administration, economics, engineering, marketing
- Experience in project management of technical programs
- Six Sigma Black Belt Certification, or experience managing teams
- Experience in operational excellence, continuous improvement, or process improvement roles
- Experience leading engineering design projects and interacting with cross-functional teams
- Experience in program, project, product management, or leading a product implementation process
- Travel up to 20% of the time

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Senior Technical Operations Engineer, Manufacturing Operations

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