AWS Infrastructure Services (AIS) designs, plans, delivers, and operates all AWS global infrastructure. We keep the cloud running by supporting AWS data centers and the servers, storage, networking, power, and cooling equipment that give customers continual access to innovation. We solve complex problems with thousands of variables impacting the supply chain.

You'll join software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other essential roles. You'll collaborate across AWS to deliver the highest standards for safety and security while providing capacity at the lowest cost for customers.

In this role, you will:

Work with Network Deployment and Vendor Management teams to integrate quality assurance into cable installation processes throughout the project lifecycle. You'll participate in reviews of training curriculums and cabling design documents, providing Quality Assurance representation to ensure standards are met during cable installation activities. You'll influence partner teams and cabling vendors to adopt quality assurance checklists that validate conformance to both Amazon and jurisdictional standards during critical milestone checks for cable installation and testing activities.

You'll bring the voice of the customer forward by gathering feedback from internal stakeholders and cabling vendors, then refining quality processes based on their needs. You'll verify that cable installations meet standards by reviewing documentation and data from milestone inspections and cable validation testing. You'll drive cable validation testing adoption and defect management while establishing performance benchmarks to improve vendor performance and enhance quality metrics. You'll document and align cable installation standards and standard operating procedures as new technology and cabling methods integrate into our infrastructure. You’ll also organize training with partner teams and provide guidelines to cabling vendors to ensure consistent execution across all network installations.

This role matters because cable installation quality directly impacts data center network reliability and customer experience. You'll own the quality process from participating in cabling design reviews through training delivery, ensuring our infrastructure meets the standards our customers depend on.

This is an opportunity to leverage and grow your existing program management, quality assurance and engineering experience in an innovative and highly collaborative environment where the results of your work will directly impact AWS and its customers.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities
- Support Quality Assurance related programs to drive world-class quality in network cabling deployments in new and existing Data Centers to achieve the best operating, lowest cost infrastructure in the world. The Cabling Quality Program Manager will be obsessed with driving quality structured cabling solutions.

- Partner with Network Deployment teams to adopt defined quality assurance checklists, gather feedback, and generate recommendations to improve checklists. Work with partner teams to track cabling scope changes and perform impact analysis to address business needs

- Partner with the Vendor Management team to drive cable vendor quality, provide vendor performance metrics through business reviews, and refine processes to improve vendor performance

- Support cable installation benchmarks according to Amazon policies and industry standards; maintain cable installation standards, checklists, standard operating procedures and best practices guidelines

- Organize Network Cabling Installation Quality Training Programs, and the creation of training materials, to support internal and external partner and stakeholder teams

- Collaborate with stakeholder teams to capture metrics data such as inspection reports and cable test results; track defects for root cause analysis, generate recommendations, evaluate vendor performances and escalate issues to respective owners for remediation plans

- Track and report on project milestones, vendor performance metrics, and quality KPIs including First Pass Yield, defect rates, and schedule adherence across current and future network cabling projects

- Support continuous improvement initiatives by capturing lessons learned, facilitating post-project reviews, and implementing process improvements to enhance future project delivery

- Identify opportunities to reduce Cost of Poor Quality and improve overall project efficiency

- Regional and Local Travel up to 25% to attend site visits and meetings for onsite quality standards review and collect feedback from onsite personnel

A day in the life
Amazon Web Services (AWS) is a highly innovative company that collaborates across disciplines to produce new technology that changes our world. The AWS Quality Team is a fast-growing global team that is rethinking the implementation and design for the critical arteries that connect the various pieces of hardware inside AWS’ data centers and edge sites.

As a member of this team, you will be charged with visiting our data centers and ensuring that we are following AWS and Industry standards while also collecting lessons learned so we are continually improving. You will work directly with engineers, managers, and operations teams across the company to develop and improve network pathway and installation standards based on these observations and lessons learned.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, , and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Basic Qualifications: - Speak, write, and read fluently in English
- Associate's degree in Telecommunications or related discipline, or equivalent work experience
- 2+ years of experience Inside Plant cabling installation in data center environments
- Experience managing quality across the full project lifecycle, from design review through installation validation and defect remediation.
- Knowledge of small to moderate scale program coordination with internal team and contractors Preferred Qualifications: - Knowledge of critical data center equipment
- Possess excellent communication skills, problem solving, attention to detail, root cause analysis experience, and ability to maintain high quality standards
- Proven track record on ability to identify creative and innovative solutions to improve quality, reliability, or maintainability

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Network Cabling Quality Program Manager , GND QA

Job Description