Overview

Why Astrid & Miyu?

We're more than a jewellery brand, we're on a mission to revolutionise the jewellery experience, and that starts with our people.

We're a fast moving, values led team built on trust, ownership and growth. You'll have the opportunity to bring ideas to life, make an impact and grow alongside a team that celebrates each other. If you're adaptable, proactive, and energised by growth, you'll thrive here.

Everything we do is guided by our values:

Grow Together. Celebrate Each Other. Break All Boundaries.

Want to discover more? Explore life at A&M, meet our people and learn more about our values here.

Responsibilities

The Supervisor Mission:

You are a true brand ambassador leading by example and delivering 5 star customer experience through our experiential retail pillars. You are an advocate for our brand values and lead the team ensuring these are at the forefront of everything you do.

How you'll drive success:

Experiential Retail

Inspire and empower your team to truly Host from the Heart - guiding them to radiate warmth, be fully present, take ownership of every interaction and bring intention to the smallest moments. You'll create a space where every individual and customer feels genuinely seen, valued and cared for.
Drive continuous elevation to our overall customer experience to ensure the customer is at the heart of all decisions, leading a centre of innovation and experimentation
Be the expert in product knowledge to drive sales and inspire the team
Use your creativity to set team challenges to create an engaging interactive experience in store
Track and measure sales results throughout the day, being adaptable and flexible to stay on track

Inspirational Team Management

Partner with your Store Manager & Assistant Store Manager to provide the support, mentorship, coaching and guidance that the team need to truly flourish and grow in their roles
A clear and confident communicator, you’re comfortable with delivering feedback to your team at all levels in the moment
Recognise and celebrate team achievements, and identify development opportunities in the team, feeding these observations back to your management team
Cultivate an environment of open communication, collaboration, and mutual support

Operational & Brand Loyalty Excellence

Ensure the store consistently meets or exceeds company standards for cleanliness, organisation, and visual merchandising
Effectively manage stock and work closely with the services team to ensure all policies and processes are followed to ensure a risk free environment
Ensure the team are actively opting customers into our loyalty programme to build a loyal, regular customer base for the store

Qualifications

What you'll need to thrive:

A values champion and brand ambassador our values must resonate deeply with you
You radiate positivity & enthusiasm and inspire the people around you
This role is suitable for anyone with Supervisor experience in a store
Ability to assist in developing and mentoring a high-performing team to create an environment fostered by learning, growth and development
Strong problem-solving abilities, with the capacity to anticipate and respond effectively to change
You're always looking for a better way to do things and are naturally curious in everything you do and every conversation you have

Supervisor

Job Description