This is a fixed term position for 12 months.

Uniphar – Who we are

With 3,000+ employees across Ireland, the UK, Europe, MENA, and the U.S., Uniphar partners with 200+ top pharmaco-medical manufacturers, delivering specialised, tech-enabled solutions through its three divisions: Medtech, Supply Chain & Retail, and Pharma.

This opportunity sits within Tekno Surgical / Uniphar Medtech, a dedicated division focused on delivering innovative medical technologies and solutions.

The Customer Service Representative (CSR) serves as the key interface with customers, supporting all aspects of the order and demand process. Working collaboratively in a team environment and in partnership with Field Sales Representatives, the CSR will demonstrate excellent external and internal customer focus to ensure customer satisfaction and support company objectives.

You will be highly motivated, with a passion for Customer Service and will support our continued drive towards excellence in service.

This is a great opportunity to work for a rapidly growing company and we are seeking someone who is eager to learn and thrive in a fast-paced environment.

Key Outcomes

· Process a large volume of urgent Hospital demand orders in an error free manner under rapid turnaround constraints.

· Coordinate medical device product delivery into hospital sites and ensure that all customers’ requirements are met.

· Process Sales and stocking orders in a timely, error free manner.

· Proactively respond and manage customer calls/queries in a professional manner.

· Provide support to the Sales Team and other members of the operation as required.

· Promote a patient centric focus in order to mitigate errors in product /service delivery.

· Identifying and assessing customers’ needs to achieve satisfaction.

· Build trusted relationships with the Sales Representatives.

· Provides necessary support to team leads and the wider team functions.

Key Skills & Experiences

· Demonstrates high level of attentiveness when interacting with customers

· Understands how to manage the impact on others when having to make difficult decisions

· Can Prioritize cooperation and collaboration with others before taking action

· A know how, can do attitude to implement solutions

· Has a focused nature and takes great satisfaction from being busy and productive.

· Demonstrates a strong Customer Orientation, delivering an exceptional service in order to meet and exceed our customers’ expectations

· Possesses a good phone manner and excellent communication skills.

· Good administrative and IT/computing skills. Prior knowledge of Navision is a real advantage.

· Teamwork: Actively contribute to the development of a positive team environment, demonstrating a flexible approach and finds deep satisfaction in working hard with teammates to achieve a similar goal.

· Attention to Detail: Ensures that work is executed accurately and completely, paying close attention to the detail.

· Previous experience of medical device customer or sales support, an advantage.

The successful candidate will be required to update their knowledge and skills to fit the changing requirements of the role. Therefore, this Job Description is an outline of the current broad areas of responsibility and accountability and should not be regarded as a comprehensive listing. It will be reviewed and updated in line with future needs.

Candidate requirements:

Demonstrates high level of attentiveness when interacting with customers
Can Prioritize cooperation and collaboration with others before acting
A know how, can do attitude to implement solutions
Has a focused nature and takes great satisfaction from being busy and productive.
Demonstrates a strong Customer Orientation, delivering an exceptional service in order to meet and exceed all our customers’ expectations
Possesses excellent communication skills.
Good administrative and IT/computing skills. Prior knowledge of Navision is a real advantage.
Ensures that work is executed accurately and completely, paying close attention to the detail. Previous experience of clinical, pharma or medical device support is a real advantage.
A passion for developing and raising the bar on the customer experience
The ability to provide innovative insight for Continuous Improvement
Teamwork: Actively contribute to the development of a positive team environment, demonstrating a flexible approach and finds deep satisfaction in working hard with teammates to achieve a similar goal.

Tekno Surgical

Established in 1996 and based in Dublin, Tekno Surgical is a leading provider of Orthopaedic implants in Ireland. Tekno Surgical also has an extensive portfolio covering a wide range of specialties from Maxillofacial, ENT, Surgical Power Tools, Neuro, Interventional Pain, Biologics, Robotics, Navigation, Theatre Disposables, Microscopes, Endoscopy, Surgical Instruments, Electro Surgical, Hospital Furniture, Plastics & Aesthetics and Theatre Installs. Tekno’s customer base includes all Public & Private Hospitals in Ireland. Revenue is c.€75M p.a. and growing.

Tekno Surgical’s mission is to provide best-in-class service across all its specialities ensuring its customers receive a level of service that not only meets but exceeds their expectations. With over 140 employees, the team comprises Clinical Sales, Technical Support Services, Customer Care, Warehouse, Procurement, Logistics, Loan Kits, Marketing, Quality Compliance & Sustainability, Clinical Training and Projects, enabling Tekno to fully represent global leading manufacturers within the Irish market. Business website: http://www.tekno-surgical.com/

Tekno Surgical is a business within the Medtech Division of Uniphar Group.

Customer Service Administrator (FTC)

Job Description