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Job Category

Operations

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Sales Strategy & Operations team partners directly with the Global Outsourcing Service Provider leadership team as a trusted advisor, focused on strategic planning, program optimisation and business operational support. You will collaborate with many cross-functional teams such as Sales, Finance, Legal, Marketing, Business Practices, Operations, and others. This is a high-impact role, with constantly evolving priorities and demands. You will think strategically, arrive at a focused execution plan, and lead the plan to fruition. Examples of projects can range from the very strategic to the very operational and focus on some of the many areas, such as Go-To-Market planning, OSP policy & programs, territory alignment, data quality & analysis, market segmentation, pipeline, and business performance review.
We’re looking for highly passionate candidates who have relentless curiosity, a startup mentality, attention to detail, willingness to manage multiple priorities, and ability to deal with ambiguity effectively.

This role is part of the Global Consulting Partners and Partner Sales organization, reporting into the Global OSP Sales Strategy, Operations & Solution Senior Director.

Impact:

Orchestrate the design and implementation of all aspects of the Go-To-Market plan under the annual strategy planning cycle. This includes account creation, resource allocation, territory assignment, compensation, quota setting, etc.
Define key performance metrics and targets, build reports and dashboards to derive insights into the health of the business, identify areas of weakness, and present improvement recommendations to leadership.
Perform ad-hoc analyses across multiple data sets and tools (examples of analyses include customer segmentation, participation, partner engagement, white space, etc.)
Drive forecast management excellence to ensure sustained, predictable growth across all business units, coordinate weekly forecast calls to track status of sales pursuits.
Create executive-level presentations for both local and global leadership reviews; organise quarterly business reviews.
Assist in troubleshooting and resolve operational issues as they arise; propose and drive changes to systems and processes to fix root causes with the relevant teams.

Minimum Qualifications:

Relevant professional experience, ideally in consulting or sales strategy/business operations roles
Experience with quantitative analysis and financial modeling
Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, volunteer roles, work experience, etc.)

Preferred Qualifications:

Ability to translate complex information into easily consumable insights
Self-starter and high degree of motivation to go above and beyond the task at hand
Excellent communications and presentation skills
Experience with R, Python, SQL, Tableau (or similar analytical packages) a plus

*LI-Y

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

OSP Sales Strategy & Operations Manager

Job Description