Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

You will be a member of the EMEA/LATAM tax team reporting to the International Tax Senior Director for EMEA/LATAM, responsible for managing tax accounting and provision activities for the region while leading business-critical projects that support the Company's growth. You will work independently in a fast-paced environment, collaborating closely with teams across the organization. This position is based in Dublin, Ireland.

What you get to do in this role:

Tax accounting and provision: Lead the preparation and review of US GAAP quarterly tax provisions, including deferred tax and payable reconciliations, tax accounts roll-forward, and return-to-provision true-ups for the EMEA and LATAM region. You will own the accuracy and timeliness of tax reporting that feeds into the company's SEC filings (10-Qs, 10-Ks), working closely with the global tax team based in the US who have ultimate responsibility for these filings.
Pillar 2: You're the global subject matter expert on Pillar 2 for ServiceNow's tax department. You will calculate, maintain, and model Pillar 2 implications on a quarterly basis, staying current with evolving regulations and positioning the company appropriately.
Working cross-functionally with third-party tax advisors, financial reporting, and legal on tax charges and disclosures in statutory financial statements. Review of statutory accounts for tax purposes.
Collaborate and assist, as needed, in preparing and filing corporate income returns and ancillary filings.
Lead and/or collaborate on tax audits in the region.
AI automation and process improvement: Champion automation initiatives within the tax function. You've already proven you can drive this—you spearheaded the successful AI automation of the return-to-provision process. You will continue identifying opportunities to automate tax provision and tax return filings for EMEA using AI agents, enhancing both efficiency and accuracy.
Working cross-functionally on business-critical projects that support rapid growth, including tax technology and process improvement, post-acquisition compliance, WHT processes, and others as they arise.
Support tax technology initiatives to automate tax processes and enhance tax data analytics.
Assist with international tax planning projects, including modeling tax impacts.
Support 404 internal control testing and maintain SOX documentation and processes related to international taxation.
Build collaborative working relationships with legal, accounting, FP&A, corporate development, and communicate tax considerations while gathering appropriate data.
Research and evaluate the tax impact of current and proposed tax legislation.
Ad hoc tax projects as needed.

Qualifications

To be successful in this role you have:

AITI/CTA qualified and a qualified Accountant.
At least 7-10 years of relevant international tax experience in Big 4 and/or industry.
Proven tax accounting and provision experience with demonstrated expertise in Pillar 2 calculations, modeling, and compliance.
Hands-on experience in calculating quarterly and annual tax provisions with knowledge of international tax matters.
Ability to manage and execute multiple tasks end-to-end, prioritizing and meeting tight timelines with attention to detail.
Self-starter, resourceful.
Strong analytical and problem-solving skills.
Ability to scrutinize, challenge, and propose changes to existing processes and procedures.
Effective interpersonal, communication, and presentation skills.

Preferred Skills & Experience

Industry experience with large US-based high-tech multinational organizations
Experience with SAP, Blackline, Microsoft Power BI and Alteryx
Proficiency in data analytics and visualization tools
Familiarity with AI-powered tax research, compliance tools, and process automation technologies
Knowledge of machine learning applications in tax and financial reporting

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Employee Type: Regular

Region: EMEA - Europe, Middle East and Africa

Work Persona: Flexible

Senior International Tax Manager

Job Description