Job Description

Immigration Manager (Cork)

Contract: Full-time, permanent

Team: Ireland Inbound

Office Location: Cork, Ireland

The Role:

Managers within Fragomen are responsible for the day-to-day management of not only the team they lead and ongoing improvement of the processes but also client relationships (including global clients) and office and region-wide initiatives

This means that you will take the lead on the work allocation and output of the team, as well as identifying new work opportunities for the Firm and undertaking appropriate actions to acquire new work for the Practice and the Firm as a whole, with the support of the Practice Leader, Senior Managers and colleagues across other Fragomen Practices.

Accountability for day-to-day client relationships, growing the client base, leading a team of engaged and motivated employees.
Management of a diverse team, their workload, performance, training and development and quality of support for clients.
Responsible for maintaining good client relationships and close management of VIP cases, escalations as well as active participation in presentation and meetings with clients.
Liaising with all key stakeholders in client accounts and establishing relationships with Partners, other Managers, global and regional Client Service Managers and other relevant stakeholders across their accounts and within the Practice
Taking the lead on diverse projects imperative to continuous improvement in the Practice and the wider Firm
Sharing best practices and provide strategic insights into complex inquiries, projects, high profile matters.
Identifying and pursuing new client opportunities.
Scoping and pricing of service models; identifying and implementing new service models for the team
Engaging with government officials and external organisations on behalf of the Firm
Actively assisting with and participating in internal and external conferences, seminars and client networking events

What we are looking for:

You will have a strong background in a similar business immigration Management level role, gained within an immigration focused environment.

Also required:

A strong academic background with an emphasis on Irish immigration law and policies
Strong business acumen and understanding of financial metrics
Proven record of client facing and strong customer service experience, and the ability to present in front of the client and manage escalations
Ability to analyse, structure, build and define clear processes, ability to identify opportunities and provide innovative solutions, proven record of strategic thinking and advisory work
Ability to identify, assess and manage risk for the organisation when making decisions
Excellent organisation skills with ability to plan, prioritize, meet deadlines, monitor budget and manage multiple projects. project management experience
Ability to motivate, lead and develop a growing team, leading and coaching teams while working as an enthusiastic member of the team
Competent at explaining and advocating facts/ideas in a convincing manner to individuals and groups, including government officials

What to expect:

Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.
If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person.
After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs

Who we are:

At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities.

We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices ("RBP") prioritize Fragomen's social responsibility through a cohesive strategy covering five key focus areas: Corporate Social Responsibility, Culture and Inclusion, Sustainability, Well-Being and Pro Bono. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website – https://www.fragomen.com/about/responsible-business-practices.html.

Fragomen is committed to promoting equal opportunities for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.

Immigration Manager

Benefits

Job Description