Join WTW's Outsourcing Ireland team as a Team Leader and take the next exciting step in your pensions career. In this role, you'll lead and develop a team of administrators, helping them deliver a consistently high standard of service across a diverse client portfolio. You'll be responsible for managing workloads, balancing resources, ensuring compliance, and creating an environment where people can thrive and succeed. This is an excellent opportunity for someone looking to combine their technical pensions expertise with people leadership and career progression.

The Role

Manage and motivate a team of pension administrators to ensure deadlines are met.
Liaise with consultants and other teams where required to ensure services are provided in line with customer expectations.
Coach and develop the pension administrators by identifying individual and team development needs
Provide regular updates to Operations Team on team work in progress (WIP)
Be the point of contact for team members
Ensure that client SLAs are met and all standard procedures are adhered to
Ensure errors are kept to minimum and that processes are adhered to.
Calculate member benefits
Actions all routine and administrative tasks
Respond to clients in a timely manner with relevant, accurate information

Qualifications

What You'll bring

· DC/Defined Contributions Pensions administration experience is essential

· QFA is essential

· People management experience is essential

· Excellent PC skills - Microsoft Packages

· Excellent communication skills (written & verbal)

· Excellent interpersonal skills

· Strong Customer focus

· Analytical skills

· Self-Motivated

What We Offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com

DC Pensions Team Leader

Benefits

Job Description