Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

As a Technology Support II team member in Payments Technology, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job responsibilities

Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
Improve operational stability and availability through participation in problem management
Monitor production environments for anomalies and address issues utilizing standard observability tools
Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure,

Required qualifications, capabilities, and skills

Experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
Exposure to observability and monitoring tools and techniques
Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Proficiency in one or more of the following: Payments, card scheme or fintech support

Proficiency in alerting, monitoring and incident management tools such as SNOW, Remedy, Netcool or Tivoli.
Effective collaboration and communication to achieve common goals and maintain a company standard of excellence
Good knowledge of Windows/MAC OS with the ability to carry out root cause analysis
Strong analytical and problem resolution skills
Provide weekend and bank/public holiday cover.

Preferred qualifications, capabilities, and skills

Knowledge of one or more general purpose programming languages or automation scripting
Proficiency in one or more of the following: Unix , Splunk
Experience with AWS Cloud

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Technology Support II - Payments Technology Operations

Job Description