We're looking for a Business Integrity Project Manager to lead large-scale programs that protect WhatsApp users from abuse. Our Integrity Operations team educates users and addresses unwanted messages and media, phishing and other violations. In this role, you'll improve abuse detection, policy enforcement and operational workflows in partnership with Product, Engineering, Sales, Data Science, Policy and Legal.

Responsibilities

Lead business integrity programs from planning through delivery: define goals, success metrics and milestones, track progress, and manage risks and dependencies
Identify emerging abuse patterns and gaps in integrity systems, and design scalable abuse detection and policy enforcement workflows
Partner with Product, Engineering, Data Science, Policy and Legal to translate integrity requirements into product and operational solutions and coordinate delivery
Analyze operational data and abuse trends to prioritize integrity investments and enforcement strategies
Define measurement frameworks and evaluate policy and enforcement experiments to assess the effectiveness of integrity interventions
Develop and maintain documentation for workflows, escalation paths and standard operating procedures
Communicate program progress, risks and recommendations to stakeholders and leadership to align priorities and support decisions

Minimum Qualifications

6+ years of program or project management experience in integrity operations, business integrity or abuse operations
Experience designing and scaling workflows for policy enforcement, content moderation or abuse mitigation
Experience analyzing data to identify trends, measure program effectiveness and inform operational decisions
Experience delivering cross-functional integrity or compliance programs with Engineering, Policy and Legal
Experience writing program updates, risks and recommendations for technical and non-technical stakeholders

Preferred Qualifications

Experience managing integrity programs for a large-scale messaging, social media or communications platform
Proficiency with SQL or other querying tools to independently extract and analyze operational metrics
Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
Familiarity with spam, fraud or platform manipulation in encrypted or private messaging environments
Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)

Business Integrity Project Manager, WhatsApp Integrity Operations

Job Description