OUR IMPACT

Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design.

Marcus by Goldman Sachs
The firm’s direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across US and the UK offering multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.

Our team also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management.

YOUR IMPACT
We’re looking for an experienced risk professional, with a track record of managing operational risk within regulatory environment. You will have 5 years plus experience in handling operational incidents, customer complaints and escalation and developing and executing a robust control environment. You will be passionate about customer services and building strong and resilient processes.

What you’ll do:

Work with the UK Head of Risk to plan, design and implementing an overall risk management process for the Customer Support and Operations teams
Work closely with the Head of Delivery to ensure compliance with established policies, procedures and authority levels across multiple cross functional teams and processes
Develop strategies to manage Operational Risk, working in collaboration with risk teams to identify any risks and manage events in line with agreed business policies
Develop Risk and Control framework utilising firmwide systems for the new business
Provide direction and support to management team to ensure key controls are in place to manage Operational Risk
Carry out monthly control testing on all procedures, as directed by the management team to identify any gaps in controls or new / emerging risks
Complete ongoing risk assessments; analysing existing risks along with new and emerging risks and identifying, describing and estimating the risks affecting the team
Work closely with AWM risk teams and European Leadership to establish and quantify the risk appetite and ensure this is embedded into policies, procedures and controls
Conduct regular audits of policy and compliance to standards
Work closely with Training and Development to collect and analyse data from each audit/monitor activity and assist customer support teams with development and implementation of appropriate corrective action plans, training tips, and team communication to improve overall quality results
Design appropriate and ongoing training materials and facilitate training across the customer support teams
Complete regular Risk Control Self Assessments for the Customer Support and Operations teams
Develops a monthly Risk and Compliance dashboard which manages across all business risks and controls
Provides monthly report on control testing
Work collaboratively across 2^nd and 3^rd line teams to ensure a strong compliance with regulation and firmwide policies

REQUIREMENTS

8 plus years of professional experience with 5 years of direct experience working in a Risk team
In depth understanding of Operational Risk, preferably within Retail Banking environment
Understanding of the European and IRE regulatory environment
In-depth knowledge of management, regulatory policies and legal requirements
In depth product knowledge across Banking and Savings within retail banking
Excellent business analytical, good eye for detail
Good planning or organizational skills
Good negotiation skills and ability to influence people
Experience in risk management and control testing
Excellent interpersonal, organizational, verbal and written communication skills
Enjoys working in a fast-paced, changing, start-up environment
Problem-solving and decision-making abilities
Good technical acumen; ability to understand the wider business architecture

Preferred Qualifications:

Diploma / Degree or equivalent military experience
Experience in a regulated and audited service environment
Experience of working directly with regulators

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

© The Goldman Sachs Group, Inc., 2025. All rights reserved.

Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.

Marcus by Goldman Sachs, Head of Risk, Vice President, Dublin

Job Description