Job Title: Candidate Services Representative (P/T)

Reports To: Candidate Services Supervisor

Department: Candidate Services

Location: Dundalk. Co. Louth

Hours of Work: 15 hours per week, Monday - Saturday

Contract Type: Part-time, Temp - 6 months

Job Overview:

If you are looking for a unique opportunity within customer services, where you will be constantly challenged, learn new experiences and work with a truly global team, then Prometric may be for you. In the Customer Services Team at Prometric, the candidate is the customer. The CSR role will provide a professional and comprehensive booking and enquiry service for candidates wishing to book tests within the Prometric Testing Channels.

Main Duties & Responsibilities:

Assist candidates with the Registration and Scheduling process from booking to payment via phone and email
Interact with candidates, in a professional manner
Maintain a high degree of quality and accuracy in work
Answer calls to our client’s standards, by consistently delivering high quality call handling that meets established metrics and goals
Follow guidelines and policies agreed between Prometric and its clients or partners and continually remain updated
Participate in Candidate Services activities that positively impact business growth and revenue
Communicate and participate in team meetings in order to share best practices, procedures, policies and clients
Ongoing 1:1s with your Supervisor
Constantly challenging the status quo, reviewing our processes and improving efficiencies

Essential Criteria:

Experience in Customer Service
Fluent in spoken & written English
Min. Leaving Certificate qualification
Excellent communication, interpersonal and eloquent writing skills
Professional demeanour & trustworthy
Dependable and reliable
Good organizational skills
Flexible & works well as part of a team
Able to work independently, solve problems and deal patiently with customers

Desirable Criteria:

Empathy and a unique ability to understand candidates needs
Enthusiastic about our business and the services we deliver
Passionate about candidate services and how it can transform lives
Good PC skills in a Windows based environment (including MS Office--Word, etc.)

Employee Benefits:

Pension Scheme
Healthcare Scheme
Life Assurance
Employee Health and Wellbeing Initiatives
Enhanced Annual Leave
24/7 Employee Assistance Programme
Enhanced Maternity/Paternity Leave
Social Club
Free carparking

Candidate Services Representative (P/T)

Benefits

Job Description