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Job Category

Employee Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Recruiting Operations Analyst plays a critical role in our Global ES Operations Organisation. This role will be part of a team of highly skilled specialists who keep the recruiting organization running smoothly. The role will cover a breadth of partnerships and require familiarity with processes across Employee Success (HR) that touch recruiting in various capacities.

Key Responsibilities:

Work on the cases received in the Recruitment Operations Queue. Follow through to ensure case is resolved and closed appropriately and satisfactorily.
Able to perform transactions in Workday related to recruitment support.
Able to analyse, test and trouble shoot issues that prevent recruiting transactions. Analyzing the steps, conditions, and security configurations of recruitment-related Business processes.
Perform all Recruitment Compliance Audits (daily, weekly, monthly, quarterly, and off-cycle audits) and adhere to compliance
Perform Background Investigation- Adjudication for Candidates.
Work within and outside of recruiting (Candidates, Employees, Legal, Background Vendors, Hiring Managers, ESBPs, Recruiting Coordinators, etc) and provide excellent customer services to these client groups.
Partner with various internal compliance teams, external government agencies, and vendors to usher employees throughout the process.
Partner closely with Technology teams and perform system testing for enhancements and support in the enablement.
Generate/Prepare reports/dashboards to provide insights into recruitment operations performance.
Support and partner with a global teams, as we have team members and stakeholders globally (AMER, EMEA, APAC)
Meet all internal team service level agreements (SLAs), KPIs and maintain confidentiality.

Minimum Qualifications:

2 to 5 years of experience in an HR/HR Operations/Recruitment Operations
Proficiency in Workday and/or any other HCM, ATS
Experience in Case management, Compliance Audits, WorkDay Transactions, Background Investigation
Excellent communication skills and high level of interpersonal skills with the ability to work with multiple groups, and build strong networks across a complex, fast-moving organization

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Recruitment Operations Analyst

Job Description