Company Description

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.

Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.

Job Description

The Head of Delivery requires a proven industry leader with extensive experience in managing high-profile, complex capital programmes. The role holder will be responsible for leading and overseeing programme delivery, while also collaborating with the business to define best practice frameworks, guidelines, and policies that establish standard ways of working. These practices will support integration and ensure consistency across delivery efforts. The role involves leading a highly motivated team of senior Programme Directors, fostering a collaborative and performance-driven environment. A key aspect of the role is building strong, trust-based relationships with internal and external stakeholders to secure support for all programme delivery activities.

Key responsibilities

Develop and implement a delivery strategy and roadmap aligned with organisational capacity needs.
Lead cross-functional teams to ensure successful programme execution from site initiation to final handover.
Maintain strict control over time, cost, and quality to meet approved specifications and budgets.
Set reporting standards and proactively address deviations from process or best practice.
Continuously assess programme performance to ensure alignment with objectives and value for money.
Provide regular updates to senior leadership through board papers.
Establish and enforce health and safety standards across all delivery activities.
Ensure compliance with evolving legislation, industry standards, and best practices.
Drive team performance through clear targets focused on financial results, quality, and client satisfaction.
Guide Programme Directors and optimise resource use to deliver expected outcomes.
Promote continuous improvement and efficiency across all programme delivery areas.

Qualifications

Experience

Over 20 years of experience, including 10+ years in senior management, with a strong track record in delivering high-value transport infrastructure capital programmes.
Deep expertise in capital project delivery and integration within complex operational and investment environments.
Proven leadership across project management, procurement, contracts, finance, and change management.
Skilled in planning, governance, and team leadership, with clear goal-setting and role definition.
Experience in developing and implementing infrastructure delivery frameworks, policies, and standards.
Strong understanding of design and delivery for technically complex projects in architecture, engineering, and construction.
Effective stakeholder engagement across all levels to support delivery and improve processes.

Skills

The role requires a high-impact leader with a proven ability to manage large-scale, high-value programmes. They will drive delivery, embed best practices, and foster collaboration across internal and external stakeholders.

Essential skills:

Proven success in leading complex, multi-project construction programmes
Strong budget management in commercial construction environments
Consistent delivery of projects on time and within budget
Effective coordination across multiple interfaces to enhance efficiency
Excellent verbal and written communication skills
Ability to build a collaborative culture across teams and supply chains
Strong governance and outcome-driven leadership
Decisive problem-solving based on experience and judgement
Skilled in risk management and issue resolution
Exceptional stakeholder engagement and negotiation abilities

Additional Information

SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Please find out more about us at We transform together | Turner & Townsend.

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Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.

Head of Delivery - Programme Management (Transport Infrastructure)

Job Description