Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.

At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.

As a Customer Training Specialist, you'll deliver live training programs to our growing customer base while being energetic & articulate.

Based in our Dublin office, this hybrid position requires 3 days per week in office.

RESPONSIBILITIES

Effectively translate Gong's customer education curriculum into an interactive, multi-tier live training program.
Work to design and lead tailored in-person and virtual trainings.
Collaborate with cross functional organizations to help ensure training workshops meet the needs of our customers.
Leverage insights from customer trainings to inform education curriculum.
Identify gaps in current education materials and work to address these gaps.

QUALIFICATIONS

2+ years experience delivering in-person and virtual training classes.
Ability to leverage/show deep domain knowledge to drive customer success.
Energetic and compelling and not afraid to present in front of teams.
Coachable and open to feedback, both internally and on the fly from your audience.
Someone who thrives in an ever-changing and fast-moving environment.
1-3 years minimum work experience within the SaaS industry.

PERKS & BENEFITS

We offer Gongsters a variety of private health insurance plans, designed to fit you and your family’s needs.
Pension Contribution
Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
Mental Health benefits with covered therapy and coaching.
Education & learning stipend for personal growth and development.
Flexible vacation time to promote a healthy work-life blend.
Paid parental leave to support you and your family.
Company-wide recharge days each quarter.

About us

Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

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Customer Learning Specialist

Benefits

Job Description