Is sinne Uisce Éireann. Gach lá, bímid freagrach as seirbhísí uisce atá slán, sábháilte agus inbhuanaithe a sholáthar do mhuintir na hÉireann. Mar fhóntas uisce rialáilte náisiúnta na hÉireann, is í ár bhfís go mbeidh Éire inbhuanaithe ann ina bhfuil meas ar uisce agus ina bhfuil sé cosanta, don domhan agus do na saolta uile a gcothaítear leis.

Is é an cuspóir atá ag Uisce Éireann ná a bheith inchurtha leis an dúshlán a bhaineann le seirbhísí bunathraitheacha uisce a sholáthar chun go mbeidh rath ar phobail. Ciallaíonn sé sin go bhfuilimid bródúil as an bhfreagracht a ghlacadh as ár soláthar uisce a chosaint agus córas sábháilte uisce a chur ar aghaidh chuig daonra atá ag fás go tapa agus fás sóisialta agus eacnamaíoch na hÉireann a chumhachtú.

Táimid paiseanta faoi chumhacht a thabhairt dár ndaoine, iad a chumasú tionchar dearfach a bheith acu ar phobail ar fud na hÉireann. Tá comhfhís agus comhchuspóir mar threoir againn, agus cloímid le luachanna a shainíonn cé sinne agus a mhúnlaíonn an chaoi a n-oibrímid, áit a bhfreastalaímid ar chustaiméirí agus ar phobail, a n-oibrímid níos fearr le chéile, a ndéanaimid an rud ceart, a mbíonn uaillmhianta againn, agus a gcoinnímid a chéile slán. Is trínár n-iompar a shainítear an chaoi a ndéanaimid caidreamh agus cumarsáid le chéile, agus a mbíonn rath orainn le chéile. Baineann na luachanna agus an t-iompar seo le gach duine againn, thar gach ról, suíomh, agus leibhéal.

Is é an sprioc atá againn daoine oilte agus cumasacha ó chúlraí éagsúla a mhealladh agus a fhorbairt, agus tabharfaidh na daoine sin raon dinimiciúil saineolais agus léargas chuig ár gcuid oibre. Agus lucht saothair láidir luachbhunaithe ag Uisce Éireann, is cinnte gur féidir linn seirbhísí uisce na hÉireann a chur chun cinn agus freastal ar riachtanais na bpobal a bhfreastalaímid orthu, agus gur féidir linn leanúint ar aghaidh leis an obair sin do na glúnta atá le teacht.

An Ról:

Déanann na hOibríochtaí Custaiméirí eispéireas agus seirbhís custaiméirí den scoth a fhorbairt agus a sholáthar do chustaiméirí tí agus do chustaiméirí tráchtála araon laistigh de thionscal rialaithe agus tacaíonn siad leo. Tá Oibríochtaí Custaiméirí freagrach as caidreamh na gcustaiméirí leis an Ionad Teagmhála do Chustaiméirí a bhainistiú, as a chinntiú go gcuirtear seirbhísí billeála atá tráthúil agus cruinn ar fáil do chustaiméirí, agus as straitéis Uisce Éireann i leith custaiméirí a chur i bhfeidhm go héifeachtach.

Tá Seirbhísí Nasc agus Forbróra (CDS) freagrach as rannpháirteachas le custaiméirí agus as an gcaidreamh le páirtithe leasmhara a bhainistiú maidir le naisc uile le líonra Uisce Éireann. Bainistíonn foireann CDS aistear an chustaiméara maidir leis na nithe a leanas: dearadh choincheap na forbartha, an próiseas pleanála reachtúla, réamh-nasc, dearadh teicniúil, dearbhú cáilíochta láithreáin, sócmhainn nua a dhílsiú agus nasc deiridh agus méadrú, lena n-áirítear comhaontuithe a fhorbairt le custaiméirí tráchtála/teicniúla, agus maoiniú custaiméirí a bhainistiú, ag cloí le caighdeáin theicniúla uile, le beartas muirearaithe naisc agus le riachtanais rialachais. Tá CDS freagrach as seirbhís ardéifeachtach a sholáthar do chustaiméirí, lena n-áirítear réitigh a athbhreithniú agus a chur i bhfeidhm chun riachtanais athraitheacha na gcustaiméirí a chomhlíonadh. Tá sé ríthábhachtach go ndéantar comhoibriú le roinnt príomh-chomhpháirtithe gnó le haghaidh naisc a sholáthar go rathúil thar ceann an chustaiméara.

Beidh an tAnailísí Réigiúnach Pleanála freagrach don Cheannasaí Teicniúil Réigiúnach Pleanála Forbartha, agus beidh sé/sí freagrach as ról Uisce Éireann mar chomhlacht forordaithe maidir le Bainistíocht Forbartha a fhorbairt tuilleadh agus a bhainistiú, agus ar na cúraimí a bhaineann leis an ról, tá; idirchaidreamh le Seirbhísí Uisce agus Rannóga Pleanála na nÚdarás Áitiúil a fhreagraíonn ar shaincheisteanna bainistíochta forbartha thar ceann Uisce Éireann, idirchaidreamh leis an mBord Pleanála i ndáil le hiarratais agus achomhairc nach mbaineann le halt 34, agus idirchaidreamh leis an bhFoireann Ceangail agus Seirbhísí Forbróirí níos leithne i ndáil le fiosruithe faoi cheangail nua.

Príomhdhualgais agus Freagrachtaí:

•    Oibleagáidí reachtúla Uisce Éireann (UÉ) faoin Acht um Pleanáil agus Forbairt 2000 a chomhlíonadh i gcás iarratais phleanála a bhaineann le forbairt.
•    Tacaíocht a thabhairt maidir le cásbhainistiú ó thús go deireadh ar chásanna pleanála reachtúla a bhaineann le seirbhísí ceangail agus forbróirí laistigh den réigiún lena mbaineann.
•    Ionchur pleanála a sholáthar le haghaidh Fiosruithe Réamhnaisc, Iarratais ar Nasc, Atreoruithe, nuair is gá, ar fud réigiúin oibríochtúla Uisce Éireann.
•    Measúnuithe pleanála teicniúla a chur i gcrích maidir le hiarratais ar Scóipeadh TMTT, Alt 34, Forbairtí Cónaithe Mórscála, Forbairtí Bonneagair Straitéisigh, athbhreithniú Pleanála Chuid 8 agus aon phleanáil eile i ndáil le forbairt laistigh de spriocdhátaí reachtúla.
•    Glacadh le hatreoruithe pleanála agus measúnú deisce a dhéanamh orthu, na cáipéisí tacaíochta atá ceangailte leo san áireamh.
•    Caidreamh Uisce Éireann le hÚdaráis Phleanála ar fud na tíre a choinneáil ar bun agus a fhorbairt
•    Tacaíocht a thabhairt maidir le hathbhreithniú, forbairt bhreise agus maoirseacht a dhéanamh ar chur chun feidhme na bprótacal atá á n-oibriú faoi láthair ag Capita i ndáil le hatreoruithe pleanála
•    Rioscaí agus fadhbanna a chur ar a shúile don Cheannasaí Teicniúil Réigiúnach Pleanála Forbartha, de réir mar is iomchuí
•    A chinntiú go ndéantar na bunachair sonraí a chothabháil agus go bhfuil siad oiriúnach don feidhm
•    Cabhrú le cuspóirí agus spriocanna na Feidhme Oibríochtaí Custaiméirí a bhaint amach
•    Tascanna agus sceidil a chomhordú, de réir mar is cuí
•    Páirt a ghlacadh i dtionscadail leanúnacha de réir mar is gá.
•    Coinneáil suas chun dáta leis an dea-chleachtas

Dualgais agus Freagrachtaí Ginearálta

•    Comhoibriú le príomhpháirtithe leasmhara inmheánacha ar fud ghnólacht UÉ
•    Freagrach as gealltanais sláinte agus sábháilteachta a chur chun cinn agus a chur i gcrích ar fud UÉ agus a shlabhra soláthair, iompraíochtaí dearfacha a neartú agus cuspóirí agus riachtanais sláinte agus sábháilteachta ar na caighdeáin is airde sa tionscal a chur i gcrích
•    Tacú le Chlár Bunathraithe Uisce Éireann a chur i gcrích, torthaí a theastaíonn laistigh den Stiúrthóireacht a spreagadh, agus tacaíocht a thabhairt do chuspóirí uile-eagraíochta a bhaint amach
•    Dualgais agus freagrachtaí a chur i gcrích i gcomhréir le beartais, caighdeáin, próisis agus rialuithe Slándála Faisnéise Uisce Éireann chun rúndacht, sláine agus infhaighteacht faisnéise gnó de chuid Uisce Éireann a chosaint, agus seirbhísí ríthábhachtacha a chur i gcrích, i gcomhréir le Treoir NIS (Slándáil Líonra agus Faisnéise) agus le rialachán cibearshlándála ábhartha eile ar bith.
•    Dualgais eile de réir mar is gá

Eolas, Scileanna agus Taithí:

•    Cáilíocht tríú leibhéal agus/nó creidiúnú pleanála/innealtóireachta, rud atá inmhianaithe.
•    Tá taithí 3 bliana ar a laghad sna tionscail uisce nó fóntas nó i dtionscail chomhchosúla inmhianaithe agus/nó taithí ábhartha.
•    Taithí ar a bheith ag obair i réimse an chomhshaoil & na pleanála, rud atá inmhianaithe
•    Taithí ar a bheith ag obair ar fhoireann, chomh maith le scileanna láidre idirphearsanta, bainistithe athruithe agus réitigh aighnis
•    An cumas comhpháirtíochtaí éifeachtacha a choimeád le príomhpháirtithe leasmhara ar bhonn inmheánach agus seachtrach
•    Cuntas teiste cruthaithe maidir le déileáil le ceisteanna casta, go réamhghníomhach agus go pras, chomh maith leis an gcumas faisnéis a chur in iúl do dhaoine eile
•    Duine atá spreagtha, a mbíonn ardchaighdeán proifisiúntachta ag baint lena c(h)uid oibre agus le cumas léirithe acu gur féidir leo torthaí a bhaint amach laistigh d’fhoireann
•    Scileanna anailíseacha láidre agus an cumas fadhbanna agus feabhsúcháin fhéideartha a shainaithint agus a anailísiú agus réitigh a mholadh agus a chur i bhfeidhm.
•    Inoiriúnaitheacht agus an cumas béim agus treo a athrú le bheith ag teacht le straitéis agus le riachtanais ghnó a léiriú
•    Réimsí nua feabhais a shainaithint go réamhghníomhach agus faisnéis agus scileanna nuafhoghlamtha a úsáid i mbun oibre
•    Taithí ar úinéireacht a ghlacadh ar fhreagrachtaí sábháilteachta agus ar chur le tionscnaimh feabhsaithe leanúnaigh.

Is é an dáta deiridh a nglacfar le hiarratais ar an bhfolúntas seo ná 24/04/2026.
Tabhair faoi deara nach nglacfar le haon iarratas a chuirtear isteach tar éis an dáta deiridh seo.

*Tabhair faoi deara go gcuirfear tú ar an raon tuarastail atá bunaithe ar do scileanna agus taithí, má éiríonn leat. Tabhair faoi deara gurb ionann pointe tagartha Margaidh (lárphointe) an raoin agus an chuid is airde den tairiscint go ginearálta, nuair a mheastar go bhfuil duine go hiomlán ábalta tabhairt faoi dhualgais an róil, agus tugtar an deis don fhostaí dul chun cinn a dhéanamh tríd an raon pá de réir mar a fhorbraíonn a t(h)aithí a thuilleadh.

Is fostóir comhdheiseanna é Uisce Éireann.

Táimid tiomanta d'ionad oibre éagsúil agus cuimsitheach a chur ar fáil agus tá straitéis agus creat láidir againn ar a dtugtar ibelong chun é sin a chumasú. Is fostóir comhdheiseanna muid agus trínár bpróiseas earcaíochta, spreagaimid agus fáiltímid roimh iarratais ó dhaoine aonair a bhfuil suim acu agus atá cáilithe go cuí beag beann ar inscne, ar aois, ar bhunús ciníoch nó eitneach, ar bhallraíocht den lucht siúil, ar reiligiún nó ar chreidimh, ar stádas teaghlaigh nó ar stádas sibhialta, ar chlaonadh gnéis/ar fhéiniúlacht inscne nó ar mhíchumas.

We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports.

Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth.

We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level.

Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come.

The Role:

Customer Operations develop, deliver, and support excellent customer experience and service to both domestic and non-domestic customers within a regulated industry. Customer Operations is responsible for managing the customer relationship with the Customer Contact Centre, ensuring timely and accurate customer billing services and effectively implementing the Uisce Éireann customer strategy

Connections and Developer Services (CDS) are responsible for the customer engagement and stakeholder relationship management of all connections to the Uisce Éireann network. The CDS team manage the customer journey from development concept design, statutory planning process, pre-connection, technical design, site quality assurance, vesting of new asset and final connection and metering, including developing commercial/technical customer agreements, and managing customer funding in adherence to all technical standards, connection charging policy and governance requirements. CDS are responsible for delivering a highly effective customer service, including reviewing, and implementing solutions to meet changing customer needs. Collaboration with several key business partners is essential for the successful delivery of connections on behalf of the customer.

Reporting to the Development Plannng Regional Technical Lead, the Regional Planning Analyst will be responsible for further developing and managing Uisce Éireann’s role as a prescribed body with respect to Development Management including; liaison with Local Authority Water Services and Planning Departments who respond to development management issues on behalf of Uisce Éireann, with An Bord Pleanala in relation to non-section 34 applications and appeals, with the wider Connections and Developer Services Team in relation to new connections enquires.

Main Duties and Responsibilities:

•    Fulfil Uisce Éireanns (UÉ) statutory obligations under the Planning and Dev Act 2000 for development related planning applications.
•    Support end-to-end case management of connection and developer services related statutory planning cases for the associated region.
•    Provide planning input for Pre-Connection Enquiries, Connection Applications, Diversions, where required across Uisce Éireann’s operational regions.
•    Complete technical planning assessments for EIAR Scoping requests, Section 34, Large Scale Residential Developments, Strategic Infrastructure Developments, Part 8 Planning review and any other development related planning within statutory deadlines.
•    Receive and carry out desktop assessments of planning referrals along with attached supporting documentation.
•    Maintain and develop UÉs relationship with Planning Authorities nationally
•    Support the review, further development and over-seeing of the implementation of the protocols currently being operated by Capita in relation to planning referrals
•    Raise risks and issues as appropriate to the Development Plannng Regional Technical Lead
•    Ensure that databases are maintained and are fit for purpose
•    Contribute to achieving the objectives and targets of the Customer Operations Function
•    Coordinate tasks and schedules as appropriate
•    Participate in ongoing projects as required
•    Keeping up to date with best practice

General Duties and Responsibilities

•    Collaboration with key internal stakeholders across the UÉ business
•    Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards
•    Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives
•    Conducts duties and responsibilities in accordance with Uisce Éireann’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation
•    Other duties as required

Knowledge, Skills and Experience:

•    Relevant third level qualification and or planning/engineering accreditation is desirable
•    A minimum of 3 years’ experience in the water, utilities or similar industries is desirable and or relevant experience
•    Experience of working within the areas of environment & planning is desirable
•    Experience working within a team, with strong people, change management and conflict resolution skills
•    Ability to maintain effective partnerships with key stakeholders internally and externally
•    Proven track record with dealing with complex issues, proactively and in a timely fashion along with the ability to communicate information to others
•    Highly motivated individual, working to the highest professional standards and with proven ability to deliver results within a team
•    Strong analytical skills and ability to identify and analyse problems and potential improvements and propose and implement solutions
•    Demonstrate adaptability and the ability to change focus and direction in line with business strategy and requirements
•    Proactively identifying new areas of improvement and using newly gained knowledge and skill on the job
•    Experience in taking ownership of safety responsibility and contributing to continuous improvement initiatives

The closing date for receipt of applications for this vacancy is 24/04/2026.
Please note that applications submitted after this closing date will not be accepted.

*Please be advised that if successful you will be placed on the salary range based on your skills and experience. Please note the Market reference point (midpoint) of the range is generally the upper end of the offer where someone is deemed to be fully competent to take on the duties of the role, and leaves room for the employee to progress through the pay range as their experience develops further.

Uisce Éireann is an equal opportunities employer.

We are committed to providing a diverse and inclusive place of work and have a robust strategy and framework called ibelong to enable this. We are an equal opportunity employer and through our recruitment process we welcome and encourage applications from interested and suitably qualified individuals regardless of gender, age, racial or ethnic origin, membership of the traveller community, religion or beliefs, family or civil status, sexual orientation/gender identity or disability.

Anailísí Réigiúnach Pleanála/Regional Planning Analyst

Job Description