Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Because our technology is purpose-built for restaurants, by restaurant people - and increasingly shaped by AI in both what we build and how we build - restaurants can trust that we’ll deliver on their needs for today while investing in the experiences that will power their restaurant of the future.

Are you bready* for a change?

We’re seeking a Staff Software Engineer to work within our team focused on building Marketing & CRM systems that empower restaurants to drive engagement, retention and growth. You’ll join a high-impact, high-ownership flex engineering team focused on rapid experimentation across the Guest Engagement ecosystem. You’ll help build, test and iterate on new products and experiences, using customer outcomes to guide decision-making and ensure we deliver meaningful value with speed and quality.

About this roll* (Responsibilities)

Collaborate closely with product & design to rapidly experiment, validate hypotheses and iterate toward net-new products and experiences that drive meaningful engagement.
Design, build and deploy highly resilient and scalable systems that are critical to our restaurants’ success.
Implement and advocate for high observability standards to measure product reliability, uncover customer value unlocks and inform data-driven iteration.
Collaborate with team members and engineers across the company to deliver cohesive, high-quality solutions.
Champion engineering best practices, raising the bar for code quality, architecture and operational excellence for both your team and the broader organization.
Leverage cutting-edge AI tools to accelerate development workflows and help pioneer new approaches to building software.

Do you have the right ingredients*? (Requirements)

Driven by impact and solving for the customer
Strong experience with Kotlin, Java or another object-oriented language
Proven track record of delivering reliable services within a distributed architecture to production.
Ability to break down complex problems and communicate solutions clearly throughout cross-functional teams.
Values personal and team growth, balancing task completion with platform stability.

What we use to make our dish: (Our Tech Stack)

A core of Java & Kotlin based backend services.
React SPAs leveraging Tailwind, GraphQL and Storybook.
Android app built in Java & Kotlin running in the restaurant.
PostgreSQL and Dynamodb for persistence.
Pulsar, Camel and RabbitMQ for message-based integrations.
And many more technologies that help us build a top class platform.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Staff Software Engineer, Guest CRM

Job Description