At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday!

Job Overview:

The House of Waterford is seeking a motivated and customer-focused Sales Associate to join our retail team. The Sales Associate will be responsible for delivering exceptional customer service, driving sales, and maintaining the high standards of our brand. This role requires a proactive approach to engaging with customers, understanding their needs, and providing them with an outstanding shopping experience.

Key Responsibilities:

· Sales Performance: Ensure a high level of customer satisfaction through excellent sales service. Meet and exceed sales targets by actively promoting and selling Waterford products. Demonstrate product knowledge and suggest appropriate items based on customer preferences.

· Customer Service: Greet and welcome customers, providing them with attentive and personalized service. Ascertain customers’ needs & wants and accurately describe product features and benefits.

· Product Presentation: Maintain an attractive and organized store environment. Ensure products are displayed according to company standards and that shelves are stocked and neatly arranged.

· Point of Sale: Process transactions accurately, and handle returns and exchanges in accordance with company policies.

· Customer Engagement: Build and maintain relationships with customers.

· Team Collaboration: Work collaboratively with team members and supervisors to achieve store goals.

· Brand Ambassador: Represent The House of Waterford with professionalism and enthusiasm. Uphold the brand’s values and image in all interactions.

Qualifications:

· Sales Skills: Ability to understand customer needs, an understanding of sales principles and customer service practices, be able to demonstrate product features, and close sales effectively.

· Product Knowledge: Willingness to learn about Waterford products and heritage and keep up to date with product information.

· Experience: Previous customer service sales experience is preferred but not essential.

· Customer Focus: Strong interpersonal and communication skills with a passion for delivering excellent customer service.

· Dependability: Reliable, punctual, and able to work flexible hours, including weekends and holidays.

· Team Player: Ability to work well in a team-oriented environment.

· Appearance: Professional appearance and demeanour in line with luxury brand standards.

· Technology: Basic computer and keyboard skills and familiarity with point-of-sale systems.

What We Offer:

· Competitive Salary: Weekly wage with potential for sales-based bonuses.

· Training and Development: Comprehensive training and ongoing development opportunities.

· Employee Discounts: Generous employee discounts on Waterford products.

· Supportive Environment: A positive and collaborative work environment.

House of Waterford is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Last day of application:

2026-08-30

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At Fiskars, we value providing benefits that matter to you and cater to our diverse global workforce, no matter where you are in the world. While benefits may vary based on location, here are some of the incredible offerings you can expect when joining our team:

Competitive Compensation: We ensure that our employees are fairly compensated based on industry standards and local market factors.

Health and Wellness: Your well-being matters to us, no matter where you are. We offer various health and well-being focused programs and coverage, adapted to the requirements of each region.

Work-Life Balance: We understand the need for balance in your life. Our paid time off plans and flexible work arrangements and policies are designed to accommodate local customs and personal commitments, enabling you to thrive in both your professional and personal life.

Professional Development: We believe in nurturing talent and supporting professional growth. Through training programs, skill development initiatives and learning resources, we empower our employees to reach their full potential.

Inclusive and Diverse Environment: We value diversity and promote inclusivity. Join a workplace where your unique background and perspectives are celebrated, fostering collaboration and respect across all our markets.

Recognition and Rewards: We believe in celebrating and recognizing the contributions of our employees worldwide. Our recognition programs are designed to acknowledge exceptional performance and achievements, ensuring that your efforts are celebrated and valued.

Vested Interest: Through our Employee Share Purchase Plan (ESPP), you have the opportunity to invest in Fiskars Group and become a proud co-owner, sharing in the success and growth of the company.

Employee Discounts: We want to ensure our team members make each day the extraordinary with use of our products and offer product discounts across our brands.

Please note that specific benefits may vary based on local regulations, market conditions, and other factors. We are committed to providing competitive and meaningful benefits to our employees in every market we operate.

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Pioneering design to make the everyday extraordinary

Fiskars Group (FSKRS, Nasdaq Helsinki) is the global home of design-driven brands for indoor and outdoor living. Since 1649, we have designed products of timeless, purposeful, and functional beauty, while driving innovation and sustainable growth. In 2024, Fiskars Group’s global net sales were EUR 1.2 billion and we had close to 7,000 employees. We have two Business Areas (BA), Vita and Fiskars.

BA Vita offers premium and luxury products for the tableware, drinkware, jewelry and interior categories. Its well-known brands include Georg Jensen, Royal Copenhagen, Wedgwood, Moomin Arabia, Iittala and Waterford. In 2024, BA Vita’s reported net sales were EUR 605 million. Already 50% of BA Vita’s net sales comes from direct-to-consumer sales, comprising approximately 500 stores and approximately 60 e-commerce sites.

BA Fiskars consists of the gardening and outdoor categories, in addition to the scissors and creating, as well as cooking categories. The brands include Fiskars and Gerber. In 2024, BA Fiskars’ net sales were EUR 547 million.

Read more: fiskarsgroup.com

Sales Associate

Benefits

Job Description