Overview

Job Title: Privacy Specialist

Reporting to: Team Leader

Work type: Full time Permanent Role

Location: Eastpoint Business Park, Block R, East Point, Dublin, Ireland DO3 K7W7

Overall Job Purpose

The Privacy Specialist is responsible for enforcing the policies for our clients products by analyzing requests under European Law Legislations from lawyers and private individuals by reviewing and processing privacy requests. You will also be responsible for handling users’ privacy requests for different workflows, following the client’s guidelines, which allow you to make sound decisions. You will have a thirst for knowledge, impeccable judgment and be comfortable operating in a fast paced, dynamic environment.

Duties & Responsibilities

Review and process incoming privacy requests through online tools Evaluate validity of each request in line with our clients policies
Continually educate yourself about changes to policies and protocols with the support of our Training and Quality Departments
Work closely with our clients policy specialists to address cases and regulatory inquiries using the clients response framework
Maintain a high level of quality in each case that you review
Achieve weekly productivity deliverables as part of daily workflow
Effectively collaborate with team members on a range of projects to improve internal efficiency and effectiveness
Develop skills in a number of different areas including data, tools and quality assessment
You may be required from time to time to support different workflows/products/markets depending on business need
While you will primarily support the market and workflow you have been hired for, you will also be required to support the English market. There will also be requirements to support other markets and workflows using the Translation Tool as a result of business change and or volume fluctuations

Required Qualifications & Experience

Fluency in written and spoken Italian and English is essential
Motivated by working in an environment that requires strong attention to detail
Excellent communication skills both verbal and written
Demonstrates ability to exercise impeccable judgment
Comfortable with reviewing internet content that may be deemed inappropriate and/or contain explicit material
Ability to work in a fast-paced environment with complex requests
Ability to be flexible and adaptable to meet changing business needs
Good computer literacy with the ability to quickly learn new tools
A. or B.S. degree/masters or equivalent professional experience in online operations, privacy or legal support role desirable
High school level education is essential

Competencies

Understanding the Role
Solution & Results Orientated
Initiative
Collaboration & Teamwork
Attention to Detail
Organisation & Planning
Resilience & Adaptability
Organizational Commitment

Values we look for you to have

Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
Collaboration- You enjoy working with others and you like working as a team player.
Communication- You can speak and write clearly and in a confident manner.
Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
Critical Thinking- You are able to think logically when making decisions.
Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons

What you get from us

We have many opportunities for growth and promotion at Teleperformance. We dedicate 1000’s of hours of training every year to help our staff develop their skillset and move into new roles. 96% of our staff in roles such as management, operational support, IT and recruitment have progressed from within the business.

Perks at Work – Savings Discounts / Free Online Classes
Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
Critical Illness – up to £10,000
Cycle to Work Scheme
Eyecare support voucher
Holiday Purchase Scheme
Length of Service Awards
Workplace Pension
Monthly Inspire Awards – For the best of the best
Refer-A-Friend earns up to £1,200 for you
Monthly Wellbeing Webinars
Dedicated Employee Experience Progress – Here to support TP journey

Privacy Specialist- Italian Speaking

Benefits

Job Description