Dear world-class remote Customer Support Specialist, the Professional Artist Association (ProfessionalArtist.com/about) is looking for you.

We are building something ambitious.

We are growing the world’s global online community for professional fine artists into the thousands, and we are designing an AI-leveraged, high-efficiency customer support system to match that scale.

If you feel underutilized in your current role…

If you understand that world-class support is both systems + psychology…

If you know how to use AI as a force multiplier (not a crutch)…

Read on.

Your help is needed to support artists from around the world while helping us architect the future of intelligent customer care.

This is not a traditional support role.

This is a systems-first, AI-powered, performance-measured role where you will:

Master Intercom as our central nervous system
Design efficient workflows using AI
Deliver fast, precise, human responses
Help us maintain exceptional CSAT and TAT as we scale

You will work closely with our Operations Manager and founder to build a support infrastructure that feels high-touch, even as the community grows into the thousands.

If you are excited by combining customer empathy, data, and automation, this may be your role.

ROLE DETAILS

Position: Remote Customer Support & Community Specialist

Location: Based in Ireland

Schedule: Approx. 2 hours per day (flexible timing)

Type: Part-Time Contractor

Compensation: Hourly + Performance Bonus (based on CSAT & efficiency metrics)

RESPONSIBILITIES

You will own the daily frontline experience of our members and prospects.

Your responsibility is dual:

1) Deliver fast, high-quality, human customer support2) Continuously improve our support system using AI + automation

Customer Support (Intercom)

Own Intercom inbox during your daily window
Respond to all incoming conversations within defined SLA
Maintain 24h response standard (we aim for much faster)
Use AI tools to draft responses, refine for clarity, tone & precision
Tag, categorize, and organize conversations properly
Maintain and improve macros & saved replies
Escalate intelligently when required

AI-Leveraged Support System

Improve AI drafting workflows inside Intercom
Help train and refine internal AI prompts
Identify repetitive patterns and automate intelligently
Maintain documentation for support processes
Propose simplifications, deletions, or automation weekly

We are building a support engine that scales without losing warmth.

Community Support

Ensure all member posts and DMs in our hub receive responses within 24h
Welcome new members

HOW TO APPLYStep 1 – Written Application

Please apply with:

Your CV (PDF format)

A short written response (max 400 words total) answering:

Why are you interested in this role and why now?
What advanced experience do you have using Intercom? Be specific.
How have you used AI to improve customer support efficiency?
What KPIs would you track to maintain high-quality support?

We are looking for clarity, structured thinking, and precision in your writing.

Applications without a CV and written responses will not be considered.

This is the one part where you don’t want to use an AI generated response.

Immediate disqualification for anything that sounds like AI.

Step 2 – 2-Minute Loom Video (Shortlisted Candidates Only)

Shortlisted candidates will be invited to submit a short 2-minute Loom video answering a few additional questions.

Step 3 – Live Interview

The final 3 candidates will be invited to a structured remote interview.

Experience using Intercom at an advanced level
Experience using AI tools in customer service workflows
Excellent written English
Strong pattern recognition & structured thinking
Ability to work independently with minimal supervision
Comfortable with screen-time tracking for transparency

If you get overwhelmed when ticket volume spikes, this role is not for you.

If you thrive under structured autonomy and love building clean systems, you will love this.

Bonus:

Experience in online education or membership communities
Understanding of the art industry
Familiarity with ActiveCampaign or similar CRM/ESP platforms

100% remote
Flexible 2h/day schedule
Work asynchronously
High autonomy
Performance-based bonus tied to measurable impact
Opportunity to grow into larger operational bandwidth as we scale

As our community grows into the thousands, this role can grow with it.

If you want to help build the most efficient AI-leveraged support system in the online education space, this is your opportunity.

Customer Support & Community Specialist

Job Description