Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

Act as Operational Business Partner to the Major Area GTM leads & EMEA COO, managing Solution Sales EMEA workflow GTMs.
Responsible for driving operational cadence and excellence to ensure short, medium and long-term targets are met.
Develop and optimise Forecast cadence to deliver EMEA Level Forecast with Major Area detail to EMEA LT and Global Solution Sales LT.
Support the AVP’s through the quarter close period including daily updates into the EMEA and Global LT.
Build out a comprehensive Pipeline review process aligned to the EMEA monthly cadence. Leveraging available Business Intelligence solutions and Power BI Self-Serve.
Provide insights around Pipeline hygiene and conversion metrics to support business health and provide early awareness to challenges and opportunities.
Optimise Collaboration and communication with Major Area Field Business Operations
Provide weekly input to the wider EMEA Operations team to support overall EMEA performance and positioning. This includes weekly forecast updates (daily at close), input into the weekly EMEA Ops call cadence to ensure best practice is being shared and leveraged.
Support the annual planning cycle for both Major Areas focusing resource optimisation, Planning KPIs and Ratios, coverage, territory alignment, and quota setting
Provide guidance to the business around commission queries and act as escalation point as required.
Supporting the VP EMEA Operations around Global Projects – acting as focal point for feedback, guidance and resource allocation. Joining project calls and ensuring holistic feedback is provided representing all relevant functions to the project.
Driving innovation through tooling and automation to scale the business
Coaching business partners to drive a self-serve behaviour to use the tools and resources to scale their business

Qualifications

To be successful in this role you have:

10+ years proven relevant experience in Sales Operations at a senior management level preferably in a matrix organization
Solid financial/analytical background with an operationally mindset
PowerBI Dashboard & Excel skills
Experience of working in technology and ideally SaaS companies
Exceptional business partnering and relationships skills
Strong coordination and presentation skills
Leadership and people skills
Sharp business judgment, ability to see "big picture" and to prioritize, problem-solver mindset
Encompasses the 5 C’s of Creativity, Critical thinking, Curiosity, Communication and Collaboration
High energy, organized, disciplined execution skills with excellent attention to detail and the ability to work in a fast-paced and change driven environment
Proficient with CRM management and other relevant sales automation and reporting tools

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Senior Manager, EMEA Solution Sales Business Operations

Job Description