MediaHQ is the all-in-one media contacts database and press release distribution platform designed for PR and communications teams. Founded by entrepreneur Jack Murray in 2009, our mission is simple: help our customers connect their stories with the right audience.

Our software is the fastest and most accurate way to find journalists, build media lists in seconds, send press releases, and get results. With the most comprehensive media database in Ireland and the UK, and cutting-edge tools to make PR effortless, we’re proud of our strong record of innovation and growth.

Our Operations team plays a key role in ensuring smooth, efficient processes across the business including managing our accounts receivable and maintaining strong, respectful relationships with our customers

Why This Role?

We’re looking for a part-time Debt Collection Specialist to join our Operations Team. You’ll be responsible for following up on overdue accounts, manage payment plans and help to maintain healthy cash flow for the company. You’ll work closely with our finance and sales teams to ensure that communication with clients remains professional, consistent and solution-focused. Our approach to debt collection is firm, fair and customer friendly.

What You’ll Do

You’ll assist our Operations and Sales Team in:

Managing and monitoring overdue customer accounts.
Proactively contact customers by phone, email or letter to arrange payment or discuss outstanding balances.
Maintain accurate and up-to-date records of all communications and payment activity through our CRM.
Work with internal teams to resolve billing queries and discrepancies.
Prepare regular reports on collection status and outstanding debt.
Supporting KPI’s such as reducing overdue accounts, improving debtor days and keeping timely, accurate CRM notes.

What We’re Looking For

Previous experience in debt collection, credit control or accounts receivable.
Excellent communication and negotiation skills, firm but customer-friendly.
Strong attention to detail and good record keeping.
Comfortable working independently and managing your own workload.
Familiarity with SaaS billing system and CRMs (e.g. Xero and Pipedrive) is a plus but not a necessity.
Experience using Gmail, Google Sheets/Excel and phone-based outreach is beneficial.

What You’ll Get

Flexible part-time hours (approx 19 hours a week with core availability between 9am - 1pm to support customer outreach and internal coordination).
Hybrid working options, a minimum of one day per week is required in our Dublin office.
A friendly collaborative work environment in a growing Irish tech company.

At MediaHQ, we practise growth mindset principles—we see possibility instead of limitation. If you’re experienced in debt collection and enjoy working in a fast-moving but supportive environment, we’d love to hear from you.

Application

Please apply with your CV (no more than two pages). We also require a short cover letter (max one page). Please, no stock cover letters.

Part-Time Debt Collection Specialist

Benefits

Job Description