Job Description

We are seeking a Health Informatics Solutions Specialist to play a central role in the growth of Medical Supply Company’s Health Informatics business.

This role is responsible for leading customer engagement and commercial activity across Health Informatics, working in close partnership with healthcare organisations as they navigate technology, data, and digital transformation challenges.

The Health Informatics Solutions Specialist operates as a trusted point of contact for customers, shaping opportunities, guiding solution selection, and ensuring that proposed solutions are appropriate, sustainable, and aligned with both customer need and MSC capability.

Success in the role requires building trusted relationships while actively progressing opportunities through to commercial outcomes, ensuring a consistent and sustainable sales pipeline.

Scope of the role

The Health Informatics Solutions Specialist has responsibility for customer engagement and opportunity development across MSC’s Health Informatics portfolio, including:

Information Management Systems

Integration and middleware solutions

Data rescue and legacy system migration

Digitisation and scanning solutions

Bedside, point‑of‑care, and workflow‑enabling technologies across acute, primary care, and home‑care settings

The role supports customers across the island of Ireland, spanning public, voluntary, and private healthcare providers.

The role works closely with the Health Informatics team to develop, progress, and convert opportunities into commercial outcomes for customers.

Key Responsibilities

Leadership in customer engagement

Act as the primary point of contact for customers engaging with MSC on Health Informatics solutions

Lead structured conversations with customers to understand clinical workflows, operational challenges, data risks, and strategic objectives

Guide customers through technology options while progressing decisions toward clear outcomes

Establish MSC as a trusted partner in customers’ Health Informatics journey, not simply a solution supplier

Commercial ownership and opportunity development

Identify, develop, and actively progress Health Informatics opportunities aligned with customer priorities and MSC strategy

Lead opportunities from early engagement through to successful commercial agreement and close

Work collaboratively with internal teams to prepare proposals, quotations, and tender responses

Maintain clarity around scope, assumptions, responsibilities, and constraints

Build, manage, and convert a realistic, deliverable pipeline grounded in operational feasibility

Take ownership of achieving agreed commercial targets and maintaining a strong, active pipeline

Cross‑functional coordination

Work closely with the Health Informatics Solutions Architect to ensure technical feasibility and appropriate solution design

Engage with Marketing, Quality, and Accounts to align promotional content, appropriate clinical guideline adherence and commercial intent

Ensure disciplined handover from opportunity through to delivery and support phases

Act as a focal point for resolving pre‑sales and early‑engagement issues

Market, governance, and domain understanding

Maintain a working understanding of the Irish healthcare landscape and its operational and regulatory context

Understand and articulate the importance of data protection, cybersecurity, and information governance in healthcare settings

Stay informed of developments in Health Informatics, digital health, and information management systems relevant to MSC customers

Represent MSC professionally at customer meetings, workshops, and industry engagements

Identify unmet customer needs and feed structured insights back into product, service, and market development

Candidate Profile

Essential

Experience working within healthcare, health informatics, laboratory, clinical, or healthcare IT environments

Strong communication skills, with the ability to engage colleagues and stakeholders and explain technical or operational concepts clearly

Demonstrated ability to build trust-based professional relationships across teams or organisations

Interest in developing into a commercially focused or customer-facing role

Strong organisational skills and ability to manage multiple priorities

Ability to work across technical, operational, and commercial considerations

Professional, pragmatic, and people-focused approach

Full driving licence and willingness to travel

Desirable

Experience with Health Informatics, healthcare IT systems, integration, or interoperability

Exposure to hospital, laboratory, or clinical workflows

Experience working with or alongside vendors, suppliers, or external partners

Awareness of procurement or tender processes in healthcare

Familiarity with data management, digitisation, or system lifecycle challenges

Interest in business development, solution design, or commercial strategy

Who This Role May Suit

This role may particularly suit candidates who:

Currently work in a hospital, laboratory, or healthcare IT environment

Have experience with systems, workflows, or integrations

Enjoy problem-solving and working with stakeholders

Are interested in moving into a more commercial, strategic, or customer-facing role

Excellent Employee Benefits

MSC is committed to ensuring that we offer industry leading career opportunities, salary and benefits packages. Join us and you can expect to receive:

Company pension scheme

Company car or allowance

Company contribution to health insurance

Life Insurance, and Permanent Health Insurance (i.e. income protection)

Performance based bonus

Family time: MSC offers fully paid maternity leave, fully paid paternity leave, two weeks of fully paid parents leave, fully paid adoptive leave, as well as enhanced breastfeeding support

MSC offers two days paid leave per IVF Fertility cycle to all employees regardless of length of service. There is no limit to the number of cycles.

Sports & Social (no employee contribution) minimum two events per year