Overview

Smartling was founded 16 years ago to make localization and translation seamless. Today, Smartling is profitable and backed by Battery Ventures, a global technology-focused investment firm, supporting company growth and expanding our market share and leadership position. We are the only cloud-based, AI-enabled translation platform that combines a Neural Machine Translation Hub and professional language services, empowering teams to collaborate in real-time to create experiences customers love.

We're looking for a Localization Project Manager based in Ireland or the UK to join our Managed Services team. In this role, you'll own the end-to-end localization lifecycle for a portfolio of enterprise clients, serving as both their operational point of contact and a key contributor to how our team delivers value. This is a role for someone who brings real localization experience, thrives in a fast-paced, remote-first environment, and is energized by the challenge of balancing operational precision with strong client relationships.

You Will

Serve as the operational point of contact for assigned clients, building trusted relationships and managing expectations around timelines and scope - liaising with internal teams to address quality and other cross-functional needs
Design and optimize localization workflows within Smartling's platform and client-preferred project management and content management tools, overseeing the end-to-end job lifecycle and tailoring configurations to each client's unique requirements
Solve problems both independently and collaboratively, bringing a solutions-first mindset to client challenges and internal roadblocks
Drive continuous process improvements - documenting best practices, identifying automation opportunities, and championing changes that increase efficiency across the team

You Have

2+ years of experience in localization or translation project management, ideally within a managed services or agency environment
Solid understanding of localization file formats, content types, and CAT/TMS tooling
Strong client management skills: comfortable leading calls, navigating difficult conversations, and representing the team externally
Proficiency with project management and reporting tools (e.g., Jira, Asana, Google Sheets, Looker, or equivalent)
Experience coordinating with cross-functional teams across engineering, QA, and vendor management
Excellent organizational and time management skills, with sharp attention to detail and the ability to manage competing priorities across time zones
Strong written and verbal communication skills
A home office setup conducive for working remotely, and the ability to work effectively as a remote team member*

Preferred but not required

Hands-on experience with Smartling or a comparable TMS platform
Experience in a SaaS or platform-based localization environment
Fluency or working proficiency in a second language
Interest in language, technology, or global content strategy

You Are

Adaptable. Quick to learn new tools and comfortable in a fast-paced, remote-first environment
Problem Solver. Manages competing priorities and turns ambiguous client needs into clear, executable plans
Detail-oriented. Keeps the behind-the-scenes work organized, accurate, and on track
Customer Focus. Proactive with clients’ needs and communicates with clarity across teams and time zones
Accountable. Delivers organized, accurate work consistently — from behind-the-scenes coordination to client-facing communication

You Will Enjoy

Freedom 🏡 - we are remote-first
Growth - an opportunity to learn and advance your career
Wealth 💰 - we offer a competitive salary & pension matching
Wellness - company-sponsored Health plan & paid sick leave
Balance - flexible PTO + 10 bank holidays
Culture 🤝 - an energetic, value-driven, and fun culture and team spirit
Bonus - employee referral programs and Apple equipment

Smartling is proud to be an equal opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences.

To all recruitment agencies: Smartling does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias or Smartling employees. Smartling is not responsible for any fees related to unsolicited resumes.

*To work from home, you must have a strong internet connection, a quiet space, and a professional (distraction and clutter-free) background.

Localisation Project Manager

Benefits

Job Description