Company Description

Are you ready to be a trusted presence in a dynamic and vital environment? At Securitas, our mission goes beyond securing premises — we protect people, property, and peace of mind.

This role offers the chance to work with a prestigious clients.

The Protective Services Development Manager is responsible for driving profitable growth through new business development and active portfolio management, while managing client relationships and supporting the development and execution of innovative security solutions.

Are you ready to join a fantastic team!

📍Dublin

🕒 Fulltime / permanent (Hybrid Role)

💰€138,000 OTE (€80,000 salary, €10,000 car allowance, €48,000 bonus)

Why Join Us?

Be part of a company that lives by its values: Integrity, Vigilance, and Helpfulness
Career development opportunities and industry-recognised training
A supportive team environment
Competitive salary and benefits package
Make a meaningful impact every day

Join Securitas and help us “See a Different World.” Apply now and become a key player in delivering safety and peace of mind.

Job Description

About this role

Securitas Ireland is seeking an experienced Protective Services Development Manager (Client Relationship and Business Development Manager) to support the delivery of high-quality security services across a portfolio of strategic client accounts nationwide.

At Securitas, we are leading the transformation of the security industry by putting our clients at the heart of our business. We solve our clients’ security needs by offering qualified and engaged people, in-depth expertise and innovation within each of our protective services, the ability to combine services into solutions and by using data to add further intelligence. We prioritise clients, people, and data.

The primary goal of this role is to drive profitable growth, developing new business and enriching the existing portfolio with Active Portfolio Management supporting the company developing and executing innovative security solutions.

Having built a strong relationship and a deep understanding of the assignment / client, the Protective Services Development Manager will constantly evaluate the service provision (always adopting a risk-based approach) and where practical, propose an alternative service provision that leverages the wide range of services Securitas provides to achieve maximum efficiency, profitability and ultimately, customer retention.

Key Responsibilities

Client

Success in this role will result in:

Build strong and positive working relationships with The Branch operations Manager and work closely with the commercial team to develop strategies for business growth in their respective areas.
Work closely with the operating team to develop client relationships and understand the needs of all clients within their portfolio.
Attention to detail is necessary to identify potential risks.
Highlight any significant issues to the internal area or branch teams, make recommendations, and work in collaboration to find an appropriate solution.
Achieving continued margin accretion in line with the business strategy, by selling a varied mix of protective services and high margin business lines.
Year on year profitable growth through increased sales of all new business and the upsell, cross-sell and transformation of current business into intelligent solutions.
Gain a deep understanding of customer experience, identify and fill solution gaps to meet local market needs. Ensure product and standardisation compliance across the markets.
Maintain knowledge about general market trends and development in the local market.
Inform local customers of innovative service improvement ideas through visits, seminars and customer listening groups.
Incorporating joint responsibility with Branch Operations Manager in client KPI/SLA meetings is essential for ensuring alignment in terms of progress, client expectations and performance.

New Business

Gain a full understanding of the client’s business objectives, culture and decision-making process, identify key stakeholders and decision makers, whilst maintaining an in-depth knowledge of the client’s purchasing strategy and the competitive market environment.
Work in partnership with the client to deliver an outstanding service to retain and grow the business by proactively managing the relationship.
Negotiate regular price reviews across the portfolio of accounts to deliver on business objectives.
Provision of local client intelligence leading to actionable commercial insights (e.g., lead generation, up-sales & transformation).
Well-developed and executed local commercial plans ensuring expansion of current Commercial Action Plan, portfolios and conversion of new prospective customers to Securitas solutions.
Successful execution of commercial terms negotiations and price increase campaigns
Identify new business opportunities within the designated area that align with Securitas key market segments.
Monitor competitors to understand their approaches and ensure Securitas can successfully bid against them.
Support and generate all transformation/pipeline opportunities using Securitas CEP system
Building Relationships: The PSDM will work closely with the commercial team to develop strategies for business growth in their respective areas.
Collaboration: Work closely with the operations team to develop client relationships and understand the needs of all clients within their portfolio.
Attention to detail is necessary to identify potential risks.
Designs and implements a strategic sales plan that expands Securitas client base.

Qualifications

Required skills and qualifications

Competencies

Business Acumen and Commercial Awareness
Interpersonal and communication skills
Relationship Building and Networking
Delivering Results & client Excellence
Decision Making
Delivers Sustainable Results
Drives Innovation
Strong written and verbal communication skills
Sales focused and results driven
Strategic Thinker
Client Centric
Strong Influencing Skills

Experience and Skillset

The Protective Services Development Manager has the following experience and traits:

Typical experiences include:

Excellent team player who can work well with colleagues and managing conflicting priorities
Experience in delivering excellent customer service
High level of professionalism, personal integrity, and strong personal presence
Strong written and verbal communication
Excellent communicator and at ease with presenting in front of a wide range of key stakeholders
The ability to adapt to changing circumstances and handle unexpected challenges
P&L Ownership, forecasting and budgeting
Commercial business experience (for dealing with external partners)

Specific experience and skillsets:

Experience in undertaking project costings and managing margins
A strong team player who can contribute positively to a dynamic environment of internal and external stakeholders
Good communicator and at ease with presenting in front of a wide range of key stakeholders
Knowledge base with respect to technical security products
Strategic thinker – demonstrates strong strategic leadership skills
Innovative and engaging approach to problem solving

Desirable Experience and skillset:

Minimum of 3 years’ experience within a commercial environment

Additional Information

At Securitas, we believe in rewarding our people for their hard work. We offer a range of great benefits designed to support our people and their families.

These comprehensive benefits include discounted health care scheme, company pension, bike to work scheme, access to hundreds of discounts from well-known brands and retailers, access to hundreds of high-quality online education courses from some of the world’s leading learning institutions, ways to save for the future, and other resources to improve health and well-being.

Benefits:

Employer Contribution Pension Scheme from the day you join the Company
Company phone and laptop
Progression, training and development opportunities
Discounted Private Healthcare Scheme (Cash back on everyday medical costs, such as dental check-ups,optical, GP and Emergency Department visits.)
Free onsite parking
Company Car / Car allowance (Full Driving License Required & Over 25 for insurance purposes)
Fuel Card / EV Charger At Home
Toll Tag & Car Parking
Substantial Maternity Leave top up payment
24 hour EAP (Employee Assistance Programme) free confidential counselling and advice supporting ouremployees in a number of areas.
Christmas Savings Scheme
Bicycle to work scheme from the day you join the Company (Save up to 52% on a bike and accessories)
30 days annual leave

Securitas is an equal opportunities Employer

P.S.A. Licence Number : 00352

Website: https://www.securitas.ie/

Available jobs: https://www.securitas.ie/careers/available-jobs/

Benefits at Securitas: https://www.securitas.ie/careers/benefits-at-securitas/

Securitas Integrity Line: https://www.securitas.ie/sustainability/securitas-integrity-line/

Compensation: EUR 80000 - EUR 138000 - monthly

Protective Services Development Manager (PSDM)

Benefits

Job Description