Manager - IDEA

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development

The Manager, IDEA is primarily responsible for data monitoring committee and endpoint adjudication projects and project team oversight. This position oversees multiple projects and is responsible for establishing strong positive working relationships and processes with clients in order to secure future business opportunities. This position oversees project staff resources and study personnel training. This position serves as a direct line manager for Project Assistants, Clinical Reviewers, and Project Managers.

Responsibilities

Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.
As a Manager, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
Travel (approximately 30%) domestic and/or international.
Provides line management to department staff consisting of Project Managers, Clinical Reviewers, and Project Assistants.
Keeps Director and/or Senior Director apprised of any potential/actual study or staffing issues and provides solutions for the same.
Coordinates and implements department training and identifies training needs. Provides data monitoring committee and event adjudication training to other departments as requested
Ensures staff training records are in compliance.
Serves as a mentor and role model for all team members.
Provides support to Project Manager in the development of project processes, workflows, and training materials as needed.
Provides support to Project Manager regarding their collaboration with internal and external study team members as needed.
Establishes and maintains strong positive working relationship with clients to improve process efficiencies across protocols, and increase future business opportunities.
Provides oversight, leadership, and structure for customer service interface from proposal generation, bid defense, service delivery, to trial closeout
Provide project process and financial oversight and support to project team members.
Evaluates and secures project departmental staff resources.
Serves as subject matter expert to support team members in identifying and overcoming project related challenges
Develops and implements department initiatives to improve client satisfaction, process efficiency, cost savings, quality improvement, and staff satisfaction.
Maintains quality metrics and attends project quality review meetings as required
Attends bid defense meetings and provides input on new business proposals.
Ensures audit readiness and participates in internal, client, vendor, and regulatory audits
Participates in the development and revision of departmental standard operating procedures and work instructions.
Other activities as identified and requested by Director and/or Senior Director

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Prior relevant clinical trial experience
Basic knowledge of applicable global, regional, local clinical research regulatory requirements; ie Good Clinical Practice (GCP) and International Conference of Harmonization (ICH) guidelines, standard operating procedures (SOPs), or the ability and willingness to gain this knowledge.
Previous clinical trial and managerial experience required
Previous Project Management experience required
Demonstration of professional demeanor, judgment and discernment in interactions with Clients, colleagues, and other ICON staff
Ability to interact effectively and professionally with various levels of staff for both internal and external departments, vendors, or Sponsors
Excellent computer skills (Microsoft Word, Excel, PowerPoint, Outlook). Experience working with electronic data capture and transfer methods
Knowledge of medical terminology
Excellent communication, documentation, and presentation skills
Excellent organizational, time management and problem-solving skills
Strong sense of responsibility and dedication
Attentiveness to detail and accuracy; ability to maintain quality standards
Ability to follow instructions/guidelines, utilize initiative and work independently
Proven ability to multi-task, manage competing priorities and timelines
Due to the nature of this position it may be required for the employee to travel. Therefore, dependent on the employees location, the employee may be required to possess a valid Drivers license.

Qualifications:

Bachelors Degree, or local equivalent, in medicine or science.
Licensed professional nurse or similar medical/scientific certification

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What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

Various annual leave entitlements
A range of health insurance offerings to suit you and your family’s needs.
Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.
Life assurance
Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here.

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply

Manager - IDEA

Benefits

Job Description