Europcar Mobility Group

At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.

Job Description

Cluster Branch Manager: Shannon Airport / Limerick City

The Cluster Branch Manager exercises complete responsibly for developing and managing a business operation that increases counter sales, B2B sales, profitability, market share, customer and employee satisfaction by directing, coordinating and monitoring all sales, operation and personnel development activities at his/her Branch.

The ideal candidate should have a third level qualification and at least two years management experience in Car Rental or five years management experience in a similar Industry. We are looking for an energetic motivational leader who can drive our team to new heights.

Responsibilities:

Direct all operational aspects of the branch to include operations, customer service, human resources, administration and sales in a manner that supports reaching the profitability goals.
Ensure that all areas of work performance or departments are properly staffed and directed with particular emphasis on continuous improvement.
Manage Customer Service at Branch to very specific agreed targets. A flair in a retail sales environment with strong customer focus is a distinct advantage in this role.
Ensure Fleet availability is monitored and controlled on a daily basis highlighting issues to Fleet Control Manager and/or Head of Regional Operations and Sales.
Ensure additional sales are monitored and agreed targets are being adhered too. Liaise with necessary teams to ensure on going training and improvements are met.
Monitoring of all damage and repairs to agreed targets. Ensure all fleet is serviced and in good working order
Manage overdues and records of follow up. Liaise with appropriate depts.
Oversee on site valeting and meet agreed auditing standards and monthly reporting to include damage recovery, car cleanliness, Fuel accounting.
Provide training, coaching, development and motivation to bring out the best in each team member
Maintain and enforce HR Policies and Procedures.
Conduct yearly appraisals with all staff members by the deadline required by HR
Assist in developing branch and organisational objectives, and also in formulating policies and budgets
Communicate effectively with other branches and senior managers by sharing information on effective practices, business opportunities and needs
Address customer and employee satisfaction issues promptly
Manage the branch honestly, follow high ethical standards, and comply with all Health & Safety regulations
Ensure the safekeeping of company assets, including equipment, inventory and cash are maintained and monitored daily. Particular emphasis on security and control systems.
Evaluate regularly the effectiveness of the branch operation, to see that policies are being observed and that goals are being attained.

Skills Required:

Problem-solving and analytical ability
Motivated self-starter, comfortable in a fast-paced environment
Demonstrated integrity and ethical standards
Professional demeanour with “Can Do” attitude
Customer Focused matched to strong commercial Retail sales skills.
Effective listening, communication (verbal and written), and negotiating skills
Strong leadership, motivation and managerial skills
Manages time effectively and adapts quickly to changing priorities
Team player who works productively with wide range of people
Demonstrated competency hiring, developing and evaluating employees to achieve corporate and personal objectives
Strong project management and multi-tasking skills
Excellent organisational skills
Demonstrated competency in budgeting, forecasting and planning
Knowledge of Google suite of software

We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com

Cluster Manager

Job Description