At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client’s financial well-being.

If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you.

Join us as Client Service Senior Representative - Exchange Traded Funds

In this role you will be part of a wider fund services team and located in Dublin that supports ETF Clients and Approved Participants (ETF Shareholders). You will be actively involved in the day to day servicing of both the AP’s and the ETF clients as the AP Servicing Desk expands out to become part of an overall ETF Client Service Team. This individual will complete operational tasks which include order taking and settlement, account opening, client reporting, query resolution, APEX (BBH’s ETF Order Taking Platform) development & Testing, instructing increase / decrease to global certificate.

The successful candidate will be Client Service focused, have the ability to master multiple tasks which are deadline driven and be proactive both in terms of completing tasks and identifying process improvements. This role will provide the successful candidate with an opportunity to diversify their skills into other areas such as Custody, Trade Settlement, Fund Accounting, New Business Take-on and daily client interaction.

This role is diverse and demanding but at the same time offers the individual a great opportunity to broaden their skill set and be part of a team and product which is experiencing rapid growth.

About the team

In Client Service , we believe collaboration is not only important to the development of our team, we believe it’s a key component to delivering an exceptional level of client service, minimizing risk and maintaining a growth oriented learning environment for the future. We take pride in diversity and welcome individuals with various professional backgrounds. We value your specialized knowledge and facilitate trainings and mentorship opportunities that will enable you to build on to your skill set and further your career in this competitive industry.

As a member of the Client Service Team, you will help clients improve performance in all aspects. You will serve as a conduit between your team and your clients to ensure we meet their differentiated needs and exceed their expectations. The high level of external and internal interaction will enable you to continuously challenge yourself, sharpen your critical thinking skills and play a critical role in the growth of the firm.

Requirements:

Take initiative. You are responsible for the client relationship; try to anticipate their needs and look for ways to improve client experience
Field and respond to client inquiries and escalated issues
Contributing to ongoing development of ETF Order Entry system
Building relationships internally and contributing to the development of ETF Product within BBH Supporting New Business initiatives
Exhibit a sound understanding of BBH and industry products and services
Work closely with internal clients in Operations to ensure timely resolution of client inquiries
Serve as a key point of contact for external clients with regard to daily servicing inquiries
Develop key internal relationships to proactively aid in the resolution of client issues

Qualifications:

Strong client service and relationship management skills
BS/BA degree (finance or accounting related concentration preferred), and/or equivalent work experience
1 to 2 years of TA , fund accounting ,custody or securities processing or other industry experience
Research, analysis and problem resolution skills.
Ability to communicate professionally through effective verbal and written skills
Proactive self starter who is detail and goal oriented
Competent Excel ability

What We Offer

A collaborative environment that enables you to step outside your role to add value wherever you can
Direct access to clients, information and experts across all business areas around the world
Opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm
A culture of inclusion that values each employee’s unique perspective
High-quality benefits program emphasizing good health, financial security, and peace of mind
Rewarding work with the flexibility to enjoy personal and family experiences at every career stage
Volunteer opportunities to give back to your community and help transform the lives of others

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.

Client Service Senior Representative - ETF

Benefits

Job Description