Overview

Job Title: Recruitment Business Partner

Department: Recruitment

Travel Required: Occasional as required for role

Reports to: Recruitment Delivery Manager

Location: Dublin, Eastpoint Business Centre - Hybrid

Contract Type: PermanentSalary: up to 35 euros per annum DOE also fantasitc benefits

Job Summary / Overview

As a Recruitment Business Partner, you’ll own the end-to-end recruitment journey for operational roles across your campaign area, ensuring Teleperformance is consistently seen as an employer of choice. You’ll play a critical role in attracting, engaging, and hiring large numbers of top-quality agents and support roles to support our fast-growing operations.

You’ll act as a trusted advisor and business partner, collaborating closely with stakeholders across Operations, HR, Training, and Workforce Management to deliver recruitment strategies that meet both business and client needs. Your focus: fast, efficient, and high-quality recruitment.

The role requires you to be on site a minimum of 3 days per week.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Lead the full lifecycle recruitment process for large-scale operational hires, from role briefing and sourcing to offer and onboarding.
Partner with hiring managers to define role requirements and create strategies that attract large volumes of qualified candidates quickly.
Source candidates proactively across multiple channels including job boards, social media, professional networks, schools, and referrals. Working hand in hand with the Recruitment Delivery Manager and/or other relevant stakeholders.
Screen, interview when required, and assess candidates to ensure the right fit for each role, while maintaining efficiency to meet high-volume targets.
Coordinate pre-employment checks (backgrounds, references, etc.) to ensure compliance and smooth onboarding for all.
Maintain accurate recruitment data in the Applicant Tracking System (ATS) and provide regular reporting on recruitment metrics and KPIs.
Build and maintain strong relationships with internal stakeholders and external recruitment partners to ensure recruitment goals are met.
Deliver a world-class candidate experience, acting as a brand ambassador at every touchpoint.
Continuously improve recruitment processes, tools, and strategies to drive efficiency, quality, and scalability.
Be a partner to your segment of the business, support strategy and high-quality recruitment for your assigned clients

What You’ll Bring

Proven experience in high-volume recruitment, preferably in a BPO or fast-paced operational environment.
Experience managing recruitment for operational roles at scale (agents, customer service, or call center positions).
Experience delivering multi-lingual recruitment across multiple languages, at scale
Strong stakeholder management and communication skills.
Ability to operate in a fast-paced environment, managing competing priorities while maintaining quality.
Knowledge of Irish employment law and recruitment compliance practices is strongly preferred.
Proficiency in ATS platforms (e.g., iCIMS, JobTrain, Taleo, SAP) and Microsoft Office tools.
Excellent problem-solving, organisation, and time-management skills.
Additional language skills relevant to the business area/client are an advantage.

Recruitment Business Partner

Job Description