Secondment Opportunity, Maternity Leave cover

Here at Three, we’ve done things differently since day one.

We’re a big-hearted energetic bunch, striving for a better-connected life. The energy of our people, the pace at which we operate, and the thrill of making bold moves is exhilarating and addictive. Magic happens when we power the connections that millions value, and you can feel it. When these things combine, phenomenal things happen. We encourage our employees to face their weaknesses, to really open themselves up to new tasks and projects in a super-charged and rich learning environment. We want you to become the best version of yourself.

Join us as a TSD Help Desk Agent

Working with our in life fixed team within the Technical Service Desk to drive service excellence through inbound voice contacts. Deliver high levels of performance, customer service and a fantastic experience for the Micro/Soho and Corporate end user customer base. Provide an effective and efficient service to our Business customers via agreed service levels.

What else it involves

Responsible for resolving Customer queries through inbound call contacts
Objection handle any potential escalations
Take ownership of customer issues and use initiative when problem solving -make things happen
Identify opportunities to up sell on Customer interactions
Be proactive in resolving any issues that could impact on our Customer/Business.
Keep on top of all new products/process supported within Business Support

The skills we're looking for

Experience in dealing with Fixed Line Broadband queries.
Experience in similar Customer Service environment.
A self-starter who has a demonstrated capability and maturity to take ownershipof their own development
Thrives on working in a team and supporting others to achieve goals within theBusiness Service Centre.
Excellent Interpersonal and communication skills
Excellent organisation and time management skills.
Flexible and adaptable to change to meet Business needs

Benefits of Working at Three

Competitive salary, annual performance-based bonus & pension contribution
Flexible working with our new Hybrid model, our employees will enjoy more flexibility working from home and our Limerick office
25 days holidays plus 2.5 company days
Annual Leave buy or sell (buy or sell up to 5 days AL each year) Healthcare Insurance through our flexible benefits programme.
Life assurance, phone & laptop, subsidized canteen
Access to learning & development tools
Free on-site parking

You may think you know us, but we’re full of surprises. Intrigued? Join us and Be Phenomenal. #Jobs Apply now at: https://www.three.ie/careers

At Three, we are committed to diversity and inclusion. As Ireland’s largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not ‘tick every box’ in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply!

If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email aoife.omeara@three.ie Apply now at Three, a Phenomenal career awaits!

TSD Helpdesk Agent

Benefits

Job Description