Are you ready to revolutionize the restaurant industry?

Toast is transforming how restaurants operate and grow, combining intuitive technology with a relentless focus on customer success. Our tools help restaurants streamline operations, boost revenue, and deliver standout guest experiences. Join us as we help our customers thrive through product innovation and data-driven decision-making.

Who We Are

The Product-Led Growth (PLG) team on Toast Web owns key surfaces across the Toast web experience - from discovery to re-engagement. We focus on increasing customer activation, conversion, and retention through experimentation, performance improvements, and targeted features. We build and iterate quickly, test ideas at scale, and obsess over insights from our metrics.

We’re looking for a Staff Engineer who brings deep technical expertise, strong product instincts, and a passion for creating leverage through platform thinking. This is a high-impact role for a systems-minded leader who thrives on cross-functional collaboration and is motivated by outcomes, not just output.

About this roll* (Responsibilities)

In this role, you’ll join a cross-functional team focused on growth loops, optimising guest funnels, and accelerating customer success through experimentation and innovation. You’ll:

Lead architecture and system design for performant, accessible frontend experiences across growth funnels and guest-facing surfaces
Identify, design, and execute complex experiments that drive measurable business outcomes
Build scalable patterns and frameworks to support high-velocity experimentation and delivery
Partner with Product, Design, and Data Science to shape strategy and translate insights into technical action
Collaborate across teams to influence shared components, analytics instrumentation, and platform improvements
Provide strong technical mentorship and thought leadership across frontend systems, with influence across design, experimentation, and data integration
Raise the bar for technical excellence through code, documentation, and reviews

Do you have the right ingredients*?

8+ years of professional software development experience, with a strong record of delivering scalable systems in web environments
Deep expertise in modern frontend technologies (React, TypeScript, CSS-in-JS, etc.)

Strong systems thinking and ability to design for experimentation, observability, and performance
Experience influencing product direction through technical insight and user data
Familiarity with product analytics tools (Amplitude, Heap, GA) and A/B testing frameworks
Comfortable with AWS and other cloud-native infrastructure
Known for being a technical mentor and multiplier for those around you
Strong communicator who can work across disciplines to bring clarity and alignment to complex problems

**This is a hybrid role requiring in-office presence two days per week**

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required

#LI-Hybrid

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Staff Software Engineer/ Tech Lead

Job Description