The successful candidate will be a strong contributor to developing the strategy of the Investor AML department at AIS and will be the driving force behind the EMEA group ensuring that the operational infrastructure in place is in line with strategy. They will be responsible for developing and maintaining a strong AML control environment and ensuring policies and procedures are followed and clients are serviced to the highest standard and the broader Luxembourg, Ireland and Poland teams are meeting their goals. They will provide leadership to their teams and ensure the AML Services department delivers and efficient service to clients and investors.

The Investor AML Services tasks include Onboarding and identification/verification of Investor level files into our contracted funds. Sanctions and PEP screening of all Investor names/Connected parties, retention, labelling and loading of all AML Documents for these investors, Reporting for our clients, boards and MLROs or Investor AML statistics. Other items include AML Audits (Internal and External), Remediation Projects of AML files, operational management of AML function and team members, building client and team member relationships.

Summary of Key Functions:

Client Servicing – Board Reports/Client visits and presentations
Oversight of new/ongoing Investor populations to ensure all reviews are completed in a timely fashion by case managers assigned
Routine Client reporting – AML Logs, Board Reporting of unauthorized/aged tracking of investors
Client queries and escalations – Point of contact for location clients
Board Call attendance/support for appointed clients
BAU High Risk Reach outs/PEP reach outs/Sensitive investor reach outs
Global AML project management
Assurance letter and board letter requests
Client Off-boarding – Collation/QA of all files to be moved offsite/to new administrator
Due Diligence Questionnaires and Due Diligence Calls
Periodic Review Tracking and assignment
Final review and QA of appointed clients/Group priority final review Investor files
MLRO Servicing – Reporting/Meetings/DDQs/Sampling/Board Reporting and attendance
Fund level CDD Process – Ownership documentation sourcing, Periodic review document sourcing – Additional to Investor AML Policy standard

Principal Accountabilities

Management and development of strong client relationships, strongly representing the Investor Services AML group and the Company to clients.
Responsible for ensuring the day to day AML service delivery for clients is consistently met and exceeded. Liaise with the client on development initiatives or any AML related items.
Handle or resolve complex operational and customers complaints that are referred by clients and case managers.
Accountable for the controls within the teams - ensuring that there is a focus on the control environment within the team.
Have strong understanding of relevant local legislation surrounding AML standards and also have knowledge of other global AML policies and procedures inclusive of Singapore, Cayman Islands, Ireland/UK, United States programs.
Drive the development and implementation of appropriate procedures to meet internal controls, external compliance and regulatory requirements.
Regular liaisons with the senior management team, providing departmental feedback on processes, client information, ensuring clear and transparent communication within the wider AML department.
Attend relevant meetings within SSFSIL.
Contribute to operational, client, risk and AML audits and regulatory meetings as required.
Be actively aware and partake in departmental projects to help drive the continuous improvements and efficiencies within the Investor Services AML department.
Ensure regular meetings with case managers assigned to client cases, promote regular one to one meetings within the team and offer developmental opportunities for any direct reports or supporting case managers.
Monitor overall timeliness of completion for the entire team with your direct reports.
Responsible for ensuring team representation on group State Street programmes e.g. Global Inclusion etc.
Full participation in the recruitment and selection of resources for the team, ensuring effective utilisation, whilst ensuring opportunities are identified in the team for flex arrangement if required.

Context of the role (in relation to the overall business, division or team)

Operating Environment

Investor AML services team, a contracted service inclusive of AML Identification and Verification of investors, Client reporting and escalation, Document review and retention, Sanctions screening
Oversight of Investor AML Client base – Onboarding, Reporting, Escalation point, Oversight of AML process
Change in regulatory environments – large impact within the department and division. Lead project groups to understand industry regulatory impact & develop solutions/new products for our clients.
Ensure a greater awareness of the risk environment within the department.
Full accountability for controls within their teams and work completed for their appointed clients.
Open client communication with a focus on building client relationships for the AML Service.

Relationships - nature and type of interaction.

Subordinates - Engage in one to one meetings with direct reports, coaching team members, point of escalation.
Superiors – provide direct support for VPs; provide regular status updates to VP’s.
Peers – Join directors meeting, provide inputs and recommend solution to overall TA issues, lead global TA initiatives.
External – Build client relationship ensuring client deliverables are met. Act as point of contact for escalated queries.
Internal – build on internal relationship
- NAV & AML team – ensuring effective client service.
- Strong relationship with Relationship Managers, need strong communication on a weekly, monthly basis, need to be informed of changes, expectations.
- Ensure representation on group State Street programmes e.g. Global Inclusion.

Job Boundaries (information about freedoms and constraints of the job)

Full autonomy for the operational effectiveness of the clients they manage. AVP’s retains responsibility for ensuring that key controls and Policies and Procedures are adhered to.
Sign off on errors at VP level.
No responsibility for Service Creep, these should be escalated to senior level.
Prioritising projects lies with Senior Management however AVPs actively participate in this process and support VP’s.
The role holder is not responsible for allocating department wide resources and has no budgetary control.

Knowledge and Experience

Degree in Finance and/or Business Related area (minimum 2.2) or relevant working experience.
ACAMS Certification a benefit, or relevant AML Qualification a plus.
6-8 years Fund Administration experience (preferable Hedge Transfer Agency) with at least 4 years people management experience.
A strong understanding of relevant local legislation surrounding AML standards and also have knowledge of other global AML policies and procedures inclusive of Singapore (MAS), Cayman Islands (CIMA), Ireland/UK (EU/CBI), United States programs (US Patriot Act).
Proficient in Microsoft Office applications in particular Excel.
Experience in working to tight deadlines, with an ability to multi task and to work calmly under pressure.
Experience in Client Relationship Management is essential for this role.
Good working knowledge of AML and regulations impacting the industry.

Job Challenges

Ensuring the clients expectations are met and all deliverables are met accurately and in a timely manner.
Understanding and dealing with the changing regulatory environment, challenging the compliance teams for the good of the AML team.
Resources – ensuring that team deliverables are met in a constraint resource environment while focusing on business transformation goals.
Motivating, developing and engaging staff. Manage staffing issues as they arise and co-ordinating issues raised with HR and Senior Management.
Staying current on revised policies and procedures and continuing to learn the TA process for new service offerings and the use of ISS for these services.

Additional Information

Support business growth through the on boarding of new clients.
Support VP’s to engage, develop and retain employees by creating an environment of continued learning and development

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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