Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are seeking an experienced and dynamic Technical Senior Manager to lead our local technical operations in the EU. Based in Ireland, this individual will be responsible for managing a small but highly skilled team of system engineers. The team will closely collaborate with our Global ServiceNow Team to deliver seamless IT support for our EU customers.

Key Responsibilities

Lead and manage a local team of system engineers.
Act as the primary liaison between the technical team and global ServiceNow support teams
Ensure SLAs and performance benchmarks are met for all customer service engagements
Maintain compliance with EU IT regulations and data protection laws
Represent the Dublin office in regional and global technical leadership meetings

Qualifications

To be successful in this role you have:

Bachelor’s degree in Computer Science, Information Technology, or a related field
Proven leadership experience in IT operations or infrastructure management
5+ years of experience managing a team, preferably in a technical or service delivery environment
Demonstrated experience in key software engineering Project Management best practices
Solid understanding of systems engineering, network architecture, and database management
Strong communication and collaboration skills, particularly in multicultural and global settings
Fluent in English (written and verbal)
Ability to work on-site at our Dublin office and travel to customer location.

Due to the nature of the role and regulatory requirements for this role, only candidates who are EU citizens can be considered.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Senior Manager, Systems Engineering Mgmt

Job Description